At a Glance
- Tasks: Be the friendly voice for our contractors, handling calls, emails, and live chats.
- Company: Join a dynamic team focused on exceptional customer service.
- Benefits: Enjoy 25 days annual leave, health benefits, and a pension scheme.
- Other info: Fast-paced environment with opportunities for growth and recognition.
- Why this job: Make a real difference by solving customer queries and providing top-notch service.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 25000 - 25000 £ per year.
As a Customer Service Advisor, you’ll be the first point of contact for our contractors, handling inbound and outbound calls, emails, and live chats. Your goal? To provide exceptional service while resolving queries efficiently.
What You’ll Be Doing
- Handle inbound customer queries across multiple campaigns via phone, email, and live chat.
- Make outbound calls to support customers with their inquiries.
- Aim for first‑contact resolution wherever possible.
- Complete administrative tasks as assigned by your manager.
- Work towards set KPIs to ensure excellent service delivery.
We’d Love To Hear From Someone That
- Has customer service experience (preferably in a fast‑paced environment).
- Is a confident and professional communicator with a friendly approach.
- Is a problem solver: Ability to think on your feet and prioritize tasks.
- Has strong interpersonal skills: Empathetic, patient, and a team player.
- Has a target‑driven mindset: Comfortable working with KPIs.
- Is a multitasker.
- Is a fast learner: Willing to quickly adapt and understand payroll services.
What We Can Offer You
- 25 days annual leave (increasing with service) + bank holidays
- Pension
- Health Assured
- Life Assurance
- Cycle to Work Scheme
- Awards
- Long Service Recognition
- Spectrum life
- Annual Pay Review
- Employee Referral
Location: Chester, Ch4 9RF
Salary: £25,275 – £25,275
Workplace: Office
Experience: Mid
Hours: Mon – Fri 9:00 – 17:30
Customer Service Advisor employer: Workwell Contractor Solutions
Join our dynamic team in Chester as a Customer Service Advisor, where we prioritise exceptional service and employee well-being. With a supportive work culture that encourages growth and development, you'll enjoy benefits such as 25 days of annual leave, a pension scheme, and opportunities for long service recognition. Our commitment to a positive work environment ensures that you can thrive while making a meaningful impact on our contractors' experiences.
Contact Details:
Workwell Contractor Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls, emails, and live chats, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you resolved customer issues efficiently. This will demonstrate your ability to think on your feet, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join us at StudySmarter!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in fast-paced environments. We want to see how you've handled queries and resolved issues efficiently!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your communication skills and friendly approach. Let us know why you're the perfect fit for the Customer Service Advisor role.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and prioritise tasks effectively!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you into the recruitment process smoothly.
How to prepare for a job interview at Workwell Contractor Solutions
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what exceptional service looks like and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role, but that you genuinely care about providing great service.
✨Practice Your Communication Skills
Since you'll be handling calls, emails, and live chats, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member, focusing on how you would respond to common customer queries. This will help you feel more at ease during the actual interview.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific situations where you successfully resolved customer issues. Think of examples that highlight your ability to think on your feet and prioritise tasks. This will showcase your problem-solving skills, which are crucial for a Customer Service Advisor.
✨Familiarise Yourself with KPIs
Understand what KPIs are relevant to the role and be ready to discuss how you’ve met or exceeded targets in previous positions. Showing that you’re comfortable working towards goals will demonstrate your target-driven mindset and commitment to delivering excellent service.
