At a Glance
- Tasks: Be the friendly voice for our customers, handling calls, emails, and live chats.
- Company: Join a dynamic team focused on exceptional customer service.
- Benefits: Enjoy 25 days annual leave plus bank holidays and a supportive work environment.
- Other info: Fast-paced role with opportunities to grow and develop your skills.
- Why this job: Make a real difference by solving customer queries and enhancing their experience.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 25549 - 31227 £ per year.
As a Customer Service Advisor, you’ll be the first point of contact for our contractors, handling inbound and outbound calls, emails, and live chats.
Your goal?
To provide exceptional service while resolving queries efficiently
What you’ll be doing
- Handle inbound customer queries across multiple campaigns via phone, email, and live chat.
- Make outbound calls to support customers with their inquiries.
- Aim for first-contact resolution wherever possible.
- Complete administrative tasks as assigned by your manager.
- Work towards set KPIs to ensure excellent service delivery.
We’d love to hear from someone that
- Has customer service experience (preferably in a fast-paced environment).
- Is a confident and professional communicator with a friendly approach.
- Is a problem solver: Ability to think on your feet and prioritize tasks.
- Has strong interpersonal skills: Empathetic, patient, and a team player.
- Has a target-driven mindset: Comfortable working with KPIs.
- Is a multitasker
- Is a fast learner: Willing to quickly adapt and understand payroll services.
What we can offer you
- 25 days annual leave (increasing with service) + bank holidays
- #J-18808-Ljbffr
Call Centre Customer Service Advisor in Chester employer: Workwell Contractor Solutions
Workwell Contractor Solutions is an excellent employer that prioritises employee well-being and professional growth. With a supportive work culture, generous benefits including 25 days of annual leave and health perks, and opportunities for service recognition, employees are encouraged to thrive in their roles. The flexibility of remote or hybrid work arrangements from our Otley office further enhances the appeal, making it a rewarding place for those looking to make a meaningful impact in credit control.
Contact Details:
Workwell Contractor Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Customer Service Advisor in Chester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Workwell Contractor Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Workwell Contractor Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Customer Service Advisor in Chester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Workwell Contractor Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Workwell Contractor Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Workwell Contractor Solutions!
How to prepare for a job interview at Workwell Contractor Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
