Agency Support Consultant

1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. As an Agency Support Consultant, you will play a key role in delivering exceptional service and operational support to our agency partners and internal teams. You\’ll be responsible for managing inbound queries, supporting account managers, and ensuring that our standards of excellence are consistently upheld. What You’ll Be Doing Responding to all inbound queries from agency partners promptly, efficiently, and within agreed SLAs. Providing support across a range of contacts, from owners and directors to consultants and resourcers. Assisting account managers with administrative tasks to ensure seamless account management. Managing account managers\’ inboxes during their absence to maintain service continuity. Completing audit requests, KID documents, and other essential paperwork with accuracy and timeliness. Acting as the primary resource for all inbound team calls. Maintaining a high level of technical expertise on umbrella and CIS solutions, as well as systems and processes. Monitoring IWH, open timesheets, and on-stop workers across all agencies, serving as the team\’s \”eyes and ears.\” We’d Love To Hear From Someone That Has strong time management skills and the ability to prioritise tasks in a fast-paced environment. Possesses excellent verbal and written communication skills. Demonstrates strong organisational skills and acute attention to detail. Brings a proactive approach to work, showing initiative in problem-solving and a commitment to continuous improvement. Can effectively handle high volumes of inbound calls while maintaining a professional and customer-focused attitude. Has a solid understanding of market trends and commercial awareness to identify potential opportunities for the sales team. What’s next? Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually. What We Can Offer You 25 days annual leave (increasing with service) + bank holidays Pension Health Assured Life Assurance Cycle to Work Scheme Awards Long Service Recognition Spectrum life Annual Pay Review Employee Referral Competitive Salary | Mon – Friday | 9:00 – 17:30 | Full Time | Permanent | Chester based | 100% Office based Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Human Resources Services Referrals increase your chances of interviewing at Workwell Contractor Solutions by 2x Sign in to set job alerts for “Support Consultant” roles. Wrexham, Wales, United Kingdom 21 hours ago Liverpool, England, United Kingdom 1 day ago New Business & Customer Service Representative Knutsford, England, United Kingdom 2 weeks ago Liverpool, England, United Kingdom 3 days ago Runcorn, England, United Kingdom 1 week ago High Legh, England, United Kingdom £23,000.00-£25,000.00 7 hours ago Chester, England, United Kingdom 6 days ago Chester, England, United Kingdom 2 hours ago Knutsford, England, United Kingdom 11 hours ago New Business & Customer Service Representative New Business & Customer Service Representative Liverpool, England, United Kingdom 6 days ago Warrington, England, United Kingdom 5 days ago Denbigh, Wales, United Kingdom 2 weeks ago Technical Consultant – Enterprise Architecture Liverpool, England, United Kingdom 1 week ago Consultant Rheumatologist with Behcets specialist interest Liverpool, England, United Kingdom 1 week ago Liverpool, England, United Kingdom 2 months ago Warrington, England, United Kingdom 3 months ago Registered General Nurse – Accident and Emergency Chester, England, United Kingdom 3 weeks ago Locum OG Consultant with SI in Maternal Medicine Wirral, England, United Kingdom 1 week ago Consultant or Senior – Flood Risk and Drainage Merseyside, England, United Kingdom 2 weeks ago Trauma Fellow – Trauma and Orthopaedics Liverpool University Hospitals NHS Foundation Trust Liverpool, England, United Kingdom 1 month ago Conveyancing: Consultant Solicitor & Lawyer Opportunities Locum Consultant Haematologist – Chester Chester, England, United Kingdom 23 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr