At a Glance
- Tasks: Be the friendly voice for our customers, handling calls, emails, and live chats.
- Company: Join a dynamic team focused on exceptional customer service.
- Benefits: Enjoy 25 days annual leave plus bank holidays and career growth opportunities.
- Other info: Fast-paced environment with a focus on teamwork and personal development.
- Why this job: Make a real difference by solving customer queries and providing top-notch service.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 25549 - 31227 £ per year.
As a Customer Service Advisor, you’ll be the first point of contact for our contractors, handling inbound and outbound calls, emails, and live chats.
Your goal?
To provide exceptional service while resolving queries efficiently
What you’ll be doing
- Handle inbound customer queries across multiple campaigns via phone, email, and live chat.
- Make outbound calls to support customers with their inquiries.
- Aim for first-contact resolution wherever possible.
- Complete administrative tasks as assigned by your manager.
- Work towards set KPIs to ensure excellent service delivery.
We’d love to hear from someone that
- Has customer service experience (preferably in a fast-paced environment).
- Is a confident and professional communicator with a friendly approach.
- Is a problem solver: Ability to think on your feet and prioritize tasks.
- Has strong interpersonal skills: Empathetic, patient, and a team player.
- Has a target-driven mindset: Comfortable working with KPIs.
- Is a multitasker
- Is a fast learner: Willing to quickly adapt and understand payroll services.
What we can offer you
- 25 days annual leave (increasing with service) + bank holidays
- #J-18808-Ljbffr
Call Centre Customer Service Advisor in Chester employer: Workwell Contractor Solutions
Join our dynamic team as a Call Centre Customer Service Advisor, where you'll thrive in a supportive work culture that values exceptional service and employee growth. With 25 days of annual leave plus bank holidays, we prioritise your well-being while offering opportunities to develop your skills in a fast-paced environment. Located in a vibrant area, our company fosters a collaborative atmosphere, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
Workwell Contractor Solutions Recruitment Team
