At a Glance
- Tasks: Deliver exceptional customer support via phone, chat, and email while managing e-commerce operations.
- Company: Join a leading Canadian company in safety footwear and work apparel since 1938.
- Benefits: Competitive hourly wage, supportive team environment, and opportunities for growth.
- Other info: Fast-paced office with a focus on teamwork and customer satisfaction.
- Why this job: Be part of a mission to empower workers and enhance their safety experience.
- Qualifications: 1-2 years of customer service experience; e-commerce knowledge is a plus.
The predicted salary is between 15 - 17 £ per hour.
Work Authority, a proud Canadian Company since 1938, is an undisputed leader in safety footwear and work apparel. We are a committed team of expert specialists like no other. Our philosophy is that a more educated, better equipped customer makes for a highly effective national workforce. If you are serious about safety, we are looking for you to join our team of safety experts.
We are seeking a full-time Customer Service, E-Comm Support Representative at our Cambridge, Ontario office.
Position Summary: This role is responsible for delivering exceptional customer support across phone, live chat, and email channels while supporting core e-commerce operations, including digital order management, returns processing, system receiving, and store transfer coordination. The position plays a key role in ensuring a seamless and positive customer experience from order placement through fulfillment and post-purchase support.
Position Responsibilities:
- Customer Support: Provide professional, timely support via phone, live chat, and email.
- Resolve customer inquiries and concerns efficiently while maintaining high service standards.
- Assist customers with order status and tracking inquiries, return and exchange processes, product selection and sizing guidance, policy and warranty questions, accurately document customer interactions with internal systems to ensure proper follow-up and record integrity.
- E-Commerce Operations Support: Review and process online orders into in-house system.
- Manage online returns and exchanges in alignment with company policies.
- Complete system receiving and store transfers within in-house system.
- Provide occasional support with order fulfillment and product receiving during peak periods or as needed to support team workflow.
Position Requirements:
- 1–2 years of customer service experience (phone-based support required).
- E-commerce experience preferred.
- Shopify experience considered an asset.
- Strong written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Ability to work effectively in a fast-paced office environment.
- Experience in safety footwear or workwear industry considered an asset.
Compensation range: $19.00 - $21.00 hourly
We are committed to providing equal opportunity employment. In compliance with the Accessibility Ontario Disability Act (AODA), accommodations are available upon request at any stage of the recruitment process.
Customer Service E-Comm Support Representative in Cambridge employer: Workwear Outfitters, LLC
At Work Authority, we pride ourselves on being a leader in safety footwear and work apparel, offering a dynamic work environment in Cambridge, Ontario. Our commitment to employee growth is reflected in our supportive culture, where team members are empowered to excel in their roles while receiving comprehensive training and development opportunities. Join us to be part of a dedicated team that champions workers and fosters a sense of community, all while enjoying competitive compensation and the chance to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service E-Comm Support Representative in Cambridge
✨Tip Number 1
Get to know the company! Research Work Authority and their values. When you understand their mission to empower workers, you can tailor your conversations to show how you fit into that vision.
✨Tip Number 2
Practice your customer service skills! Think about common scenarios you might face in this role and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Be ready to showcase your e-commerce knowledge! If you've got experience with platforms like Shopify, make sure to highlight that during your interviews. It’s a great way to stand out from the crowd.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it shows you're proactive and genuinely interested in the role.
We think you need these skills to ace Customer Service E-Comm Support Representative in Cambridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service E-Comm Support Representative role. Highlight your relevant experience in customer service and e-commerce, and don’t forget to mention any specific skills that match the job description!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your strong written communication skills. Use clear and concise language in your application, and make sure to proofread for any typos or errors before hitting send!
Be Specific About Your Experience:When detailing your previous roles, be specific about your responsibilities and achievements. If you’ve worked with Shopify or have experience in the safety footwear industry, make sure to highlight that – it could set you apart from other candidates!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Workwear Outfitters, LLC
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled difficult customers in the past and what strategies you used to resolve their issues. This role is all about delivering exceptional support, so showing that you understand the importance of customer satisfaction will go a long way.
✨Familiarise Yourself with E-Commerce
Since this position involves e-commerce operations, make sure you know the basics of online order management and returns processing. If you have experience with platforms like Shopify, be prepared to talk about it. Highlight any relevant experience you have that aligns with the company's focus on digital customer interactions.
✨Prepare for Common Scenarios
Think about common customer inquiries related to order status, returns, and product selection. Prepare some examples of how you would handle these situations. Practising your responses can help you feel more confident during the interview and demonstrate your problem-solving skills.
✨Show Your Passion for Safety and Workwear
Since the company is focused on safety footwear and work apparel, express your interest in the industry. Share any personal experiences or knowledge you have about safety gear and why it's important. This will show that you're not just looking for any job, but that you're genuinely interested in contributing to their mission.
