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- Tasks: Handle inbound inquiries and build strong customer relationships to drive sales growth.
- Company: Join the UK's largest customised workwear retailer with a dynamic and inclusive culture.
- Benefits: Enjoy competitive pay, career progression, and a supportive team environment.
- Other info: Be part of a certified Great Place to Work with excellent career growth opportunities.
- Why this job: Make an impact by providing exceptional service and solving customer queries.
- Qualifications: Strong communication skills and experience in sales or customer service are essential.
The predicted salary is between 25000 - 32000 £ per year.
Workwear Express is the UK’s largest and fastest‑growing retailer specialising in customised workwear and PPE. With over 36 years of experience, the company is renowned for its exceptional customer service, high‑quality products, prompt delivery and competitive pricing. Based in Durham, the company operates the UK’s largest workwear customisation site and employs over 300 dedicated team members. Recognised as a certified Great Place to Work, the company actively supports career progression and fosters a dynamic and inclusive environment. As part of Bunzl plc, Workwear Express combines innovation and impactful industry presence to set new standards in custom work apparel.
Role Description
The Inbound Sales Representative is a full‑time, on‑site role based in Durham. In this position, you will be responsible for handling inbound inquiries, building strong customer relationships and driving sales growth through excellent customer interactions. Tasks include resolving customer queries, processing orders, managing accounts and ensuring customer satisfaction through effective communication and problem‑solving. You will work closely with the sales and customer service teams to achieve organisational goals.
Qualifications
- Proven skills in Inside Sales, with the ability to confidently engage customers and close sales
- Strong communication and customer service skills to effectively address customer inquiries and ensure excellent service
- Experience with order processing and account management to manage customer accounts and ensure seamless order execution
- Proficiency in using CRM software and other sales tools is preferred
- Highly organised with strong attention to detail and problem‑solving abilities
- Ability to work collaboratively in an on‑site team environment
- Previous experience in sales or customer‑facing roles, particularly within workwear or B2B industries, is advantageous
Inbound Sales Representative in North East employer: Workwear Express
Contact Detail:
Workwear Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales Representative in North East
✨Tip Number 1
Get to know the company inside out! Research Workwear Express, their products, and their customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your sales pitch! Since you'll be handling inbound inquiries, it’s crucial to be confident and persuasive. Role-play with a friend or use our resources to refine your communication skills and prepare for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Inbound Sales Representative in North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Inbound Sales Representative role. Highlight your experience in sales and customer service, and don’t forget to mention any relevant skills with CRM software. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about sales and how your previous experiences make you a great fit for Workwear Express. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication skills. Be clear, concise, and professional in your writing. We’re looking for someone who can connect with customers effortlessly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Workwear Express
✨Know Your Product
Before the interview, make sure you understand Workwear Express's products and services inside out. Familiarise yourself with their workwear and PPE offerings, as well as their customisation options. This knowledge will help you demonstrate your enthusiasm for the role and show that you're ready to engage with customers effectively.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how you've successfully closed deals in the past. Think of specific examples where you resolved customer queries or built strong relationships. This will highlight your ability to drive sales growth and align with the company's focus on exceptional customer service.
✨Practice Problem-Solving Scenarios
Since the role involves resolving customer queries, practice common problem-solving scenarios you might encounter. Think about how you would handle a difficult customer or a complex order issue. Being able to articulate your thought process will demonstrate your strong communication skills and ability to think on your feet.
✨Emphasise Team Collaboration
Workwear Express values teamwork, so be prepared to discuss how you've worked collaboratively in previous roles. Share examples of how you contributed to team goals or supported colleagues. This will show that you can thrive in an on-site environment and are committed to achieving organisational success together.