At a Glance
- Tasks: Assist customers with artwork inquiries and provide exceptional support via phone and email.
- Company: Join Workwear Express, a dynamic team focused on customer satisfaction.
- Benefits: Enjoy company events, discounts, pension scheme, and flexible working hours.
- Other info: Fast-paced environment with opportunities for growth and collaboration.
- Why this job: Be the voice of our brand and make a real difference in customer experiences.
- Qualifications: Experience in customer service and proficiency in Adobe Creative Suite required.
The predicted salary is between 25000 - 35000 € per year.
As an Artwork Customer Service at Workwear Express, you\'ll play a crucial role in the customer\'s journey, fielding inquiries through various channels, including email and telephone.
If you are a committed, passionate team player brimming with energy and always prioritising customers, we\'d love to hear from you. The working hours are between 08:00am - 16:30pm from Monday to Friday.
Day-to-day tasks:
- Respond to customer inquiries via phone, email and website systems.
- Ensure all contacts are answered within the agreed timeframe.
- Provide assistance to customers with artwork inquiries, utilizing Adobe Creative Suite to modify or adjust logos as required.
- Take ownership of escalated issues related to Artwork, liaising with the customer and Production to ensure quick resolution.
- Maintain comprehensive knowledge of Workwear Express products to provide top-notch assistance for all artwork inquiries.
- Be the voice of Workwear Express, consistently providing an engaging, positive, and exceptional customer experience.
- Follow up with customers as necessary to ensure they have an outstanding experience throughout their journey.
- Inform customers about any changes to artwork applications or order changes.
- Collaborate closely with the Customer Support & Artwork team.
- Ensure customer inquiries are addressed promptly and in accordance with our service level agreements.
What we\'ll love about you:
- You\'re an expert in customer-facing roles and understand what it takes to deliver exceptional customer service.
- Experience With Adobe Graphic Design Suite (Illustrator, Photoshop).
- A natural communicator, you possess strong oral and written communication skills and can communicate effectively.
- You\'re energetic, adaptable, and passionate about presenting solutions.
- A skilled planner, you can stay resilient under tight deadlines and manage multiple tasks comfortably.
- At Workwear Express, things move quickly, so you\'ll need to be flexible and comfortable with change.
- You\'re collaborative and prefer working as part of a team rather than in isolation.
- You\'re proactive, possess a can-do attitude, and are eager to learn and grow.
Job Duties:
- Answer incoming customer inquiries via email and phone.
- Amend any artwork from customer requests
- Engage with customers in a friendly and professional manner while actively listening to their concerns.
- Chase up approvals from customers to aid in a smooth order process
- Provide support and solutions to customers in line with the company\'s customer service policies.
- Perform other duties as requested.
Work remotely
- No
Job Types: Full-time, Permanent
Salary: TBC
Benefits:
- · Company events
- · Company pension
- · Cycle to work scheme
- · Employee discount
- · Free parking
- · Referral programme
- · Sick pay
Schedule:
- Monday to Friday
Education:
- GCSE or equivalent (preferred)
Experience:
· customer service: 1 year (preferred)
· Adobe Graphic Design Suite (Illustrator, Photoshop).
Ability to Commute:
- Durham, DH1 1TF (required)
Ability to Relocate:
- Durham, DH1 1TF: Relocate before starting work (required)
Job Type: Full-time
Pay: From £12.21 per hour
Benefits:
- Bereavement leave
- Cycle to work scheme
- Employee discount
- On-site parking
- Referral programme
Ability to commute/relocate:
- Durham DH1 1TF: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Artwork Customer Support Administrator in Durham employer: Workwear Express
At Workwear Express, we pride ourselves on fostering a vibrant and supportive work culture that prioritises employee growth and customer satisfaction. As an Artwork Customer Support Administrator, you'll enjoy a range of benefits including a company pension, employee discounts, and opportunities for professional development, all while working in the heart of Durham. Join our passionate team where your contributions are valued, and you can make a real impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Artwork Customer Support Administrator in Durham
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Workwear Express's values and products. This way, you can show off your knowledge and passion for their mission, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling inquiries or resolving issues during the interview.
✨Tip Number 3
Show off your Adobe skills! If you’ve got experience with Adobe Creative Suite, bring examples of your work to the interview. This will demonstrate your ability to handle artwork inquiries and modifications, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows that you’re genuinely interested in the position.
We think you need these skills to ace Artwork Customer Support Administrator in Durham
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer-facing roles. We want to see how you've gone above and beyond to deliver exceptional service, so share specific examples that showcase your skills!
Get Creative with Adobe:Since you'll be working with artwork, it's essential to mention your proficiency in Adobe Creative Suite. If you've modified logos or worked on design projects, let us know how you used these tools to solve problems for customers.
Be Personable and Professional:Your written application should reflect your friendly and professional communication style. Use a warm tone and make it clear that you're passionate about helping customers and being part of a team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Workwear Express
✨Know Your Stuff
Familiarise yourself with Workwear Express and their products. Understand the artwork process and how Adobe Creative Suite fits into customer support. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Communication Skills
Since this role is all about customer interaction, practice articulating your thoughts clearly. Prepare examples of how you've handled customer inquiries in the past, especially any tricky situations where you turned a negative experience into a positive one.
✨Demonstrate Your Team Spirit
Workwear Express values collaboration, so be ready to discuss how you work well in a team. Share experiences where you’ve successfully collaborated with others to solve problems or improve processes, highlighting your adaptability and energy.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in this role, like dealing with an unhappy customer or managing tight deadlines. Prepare your responses using the STAR method (Situation, Task, Action, Result) to showcase your problem-solving skills and proactive attitude.
