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For Companies At a Glance
- Tasks: Create engaging social media content and manage customer relationships across the UK.
- Company: Dynamic marketing firm focused on growth and personal branding.
- Benefits: Competitive salary, performance incentives, and clear career progression.
- Other info: Exciting opportunity for travel and professional development in a growing business.
- Why this job: Join a creative team and make an impact through innovative marketing strategies.
- Qualifications: Strong communication skills and experience with CRM systems.
The predicted salary is between 30000 - 30000 £ per year.
Location: Cambridge, UK (with UK-wide travel to factories, warehouses & client sites)
Job Type: Full Time, Permanent
Role Overview
We are looking for a high-impact Marketing, Growth & Personal Brand Manager to take ownership of lead generation, brand building, sales conversion, and the full customer journey. This is a hands-on, field-driven role combining:
- Social media & video-led marketing
- Personal brand & PR for the founder
- CRM, systems, and process ownership
You will travel across the UK to customer sites, factories, and warehouses, capturing real content, generating enquiries, converting leads, and ensuring a seamless customer experience from first enquiry to post-delivery follow-up. This role is ideal for someone who is creative, commercial, tech-savvy, and execution-focused.
Key Responsibilities
Marketing, Content & Personal Brand- Create and execute social media strategies that generate real enquiries and leads.
- Travel across the UK to film natural stone, factories, warehouses, installations, and customer stories.
- Produce and publish short-form videos (Reels, Shorts, TikTok, LinkedIn, Instagram, YouTube).
- Explain products, processes, and craftsmanship clearly on camera.
- Manage and grow the company brand and the founder’s personal brand.
- Act as the first point of contact for customer enquiries via phone, email, WhatsApp, and live chat.
- Proactively follow up with leads and convert enquiries into confirmed orders.
- Build trust with UK customers through professional, confident communication.
- Maintain long-term customer relationships to drive repeat business and referrals.
- Work with clear targets, conversion metrics, and revenue goals.
- Collect interior layouts, drawings, and measurements to prepare accurate quotations.
- Coordinate with warehouses and suppliers to confirm material availability.
- Manage procurement with partner companies to fulfil project requirements.
- Prepare and send quotations, issue invoices, and follow up on payments.
- Ensure smooth coordination from order confirmation through delivery, installation, and post-sale support.
- Own and maintain the CRM system — leads, deals, tasks, notes, and customer records.
- Manage the entire sales pipeline using CRM, WhatsApp, and internal tools.
- Ensure data accuracy, documentation, and timely stage movement.
- Track follow-ups, payments, delivery milestones, and customer communications.
- Use systems efficiently to reduce delays, errors, and dependency on others.
- Deliver a consistently high standard of customer service.
- Handle customer concerns professionally and ensure timely resolution.
- Represent the company and founder with integrity, clarity, and confidence at all times.
- Fluent English with UK-style professional communication (highly desirable).
- Strong sales, marketing, and relationship-building skills.
- Excellent computer literacy and numeracy (mandatory).
- Proven experience with CRM systems, digital tools, and business software.
- Confident on camera and comfortable creating video content.
- Highly organised, detail-oriented, and process-driven.
- Self-motivated, ownership-driven, and target-focused.
- Prior experience working with UK or European customers.
- Willingness to travel across the UK as part of the role.
- Driving License (Not mandatory but preferred)
- Experience in interior design, construction, stone, kitchens, or project-based sales (Not mandatory but preferred).
- Exposure to high-value or consultative sales environments.
- Understanding of content-led growth and social media conversion funnels.
- Salary: £30,000/- per annum (depending on experience)
- Performance Incentives: Commission on successful transactions
- Career Progression: Clear growth path into senior leadership
- Stability: Long-term role in a growing UK business
Social Media & Branding Expert employer: Worktops
Contact Detail:
Worktops Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Media & Branding Expert
✨Tip Number 1
Get your networking game on! Attend industry events, workshops, or even casual meet-ups. It's all about making connections and showing off your personality – you never know who might have the inside scoop on a job opportunity.
✨Tip Number 2
Showcase your skills online! Create engaging content on social media that highlights your expertise in branding and marketing. Use platforms like LinkedIn to share your insights and connect with potential employers – they’ll love seeing your creativity in action.
✨Tip Number 3
Don’t just apply – follow up! After sending in your application, drop a friendly email or message to express your enthusiasm for the role. It shows initiative and keeps you on their radar, which can make all the difference.
✨Tip Number 4
Leverage our website for job applications! We’ve got loads of opportunities waiting for you. Make sure to check back regularly and apply directly through us to increase your chances of landing that dream job.
We think you need these skills to ace Social Media & Branding Expert
Some tips for your application 🫡
Show Your Creative Side: When applying, let your creativity shine through! Share examples of your social media strategies or video content that have generated leads. We love seeing how you can think outside the box!
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight your experience in marketing, CRM systems, and any relevant projects. We want to see how your skills align with what we’re looking for!
Be Professional Yet Personable: Since this role involves a lot of customer interaction, showcase your communication skills. Use a friendly tone while maintaining professionalism in your written application. We appreciate a good balance!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Worktops
✨Know Your Social Media Inside Out
Make sure you’re up to speed with the latest trends in social media marketing. Be ready to discuss specific strategies you've used in the past to generate leads and engage audiences. Bring examples of your work, like videos or campaigns, to showcase your creativity and tech-savviness.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. Prepare to demonstrate how you would handle customer enquiries and follow-ups, as well as how you build trust and maintain relationships with clients.
✨Be Ready to Discuss CRM Experience
Familiarise yourself with common CRM systems and be prepared to talk about your experience managing sales pipelines. Highlight any specific tools you’ve used and how you ensured data accuracy and timely follow-ups in your previous roles.
✨Demonstrate Your Passion for Brand Building
This role is all about personal branding and brand management. Be ready to share your thoughts on what makes a strong brand and how you would approach building both the company’s and the founder’s personal brand. Show enthusiasm for creating engaging content that resonates with customers.