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- Tasks: Create engaging social media content and manage customer relationships across the UK.
- Company: Dynamic marketing firm focused on growth and personal branding.
- Benefits: Competitive salary, performance incentives, and clear career progression.
- Other info: Exciting travel opportunities and a chance to work in a growing business.
- Why this job: Join a creative team and make an impact through innovative marketing strategies.
- Qualifications: Strong communication skills and experience with CRM systems.
The predicted salary is between 30000 - 30000 £ per year.
Location: Cambridge, UK (with UK-wide travel to factories, warehouses & client sites)
Job Type: Full Time, Permanent
Role Overview
We are looking for a high-impact Marketing, Growth & Personal Brand Manager to take ownership of lead generation, brand building, sales conversion, and the full customer journey. This is a hands-on, field-driven role combining:
- Social media & video-led marketing
- Personal brand & PR for the founder
- CRM, systems, and process ownership
You will travel across the UK to customer sites, factories, and warehouses, capturing real content, generating enquiries, converting leads, and ensuring a seamless customer experience from first enquiry to post-delivery follow-up. This role is ideal for someone who is creative, commercial, tech-savvy, and execution-focused.
Key Responsibilities
Marketing, Content & Personal Brand- Create and execute social media strategies that generate real enquiries and leads.
- Travel across the UK to film natural stone, factories, warehouses, installations, and customer stories.
- Produce and publish short-form videos (Reels, Shorts, TikTok, LinkedIn, Instagram, YouTube).
- Explain products, processes, and craftsmanship clearly on camera.
- Manage and grow the company brand and the founder’s personal brand.
- Act as the first point of contact for customer enquiries via phone, email, WhatsApp, and live chat.
- Proactively follow up with leads and convert enquiries into confirmed orders.
- Build trust with UK customers through professional, confident communication.
- Maintain long-term customer relationships to drive repeat business and referrals.
- Work with clear targets, conversion metrics, and revenue goals.
- Collect interior layouts, drawings, and measurements to prepare accurate quotations.
- Coordinate with warehouses and suppliers to confirm material availability.
- Manage procurement with partner companies to fulfil project requirements.
- Prepare and send quotations, issue invoices, and follow up on payments.
- Ensure smooth coordination from order confirmation through delivery, installation, and post-sale support.
- Own and maintain the CRM system — leads, deals, tasks, notes, and customer records.
- Manage the entire sales pipeline using CRM, WhatsApp, and internal tools.
- Ensure data accuracy, documentation, and timely stage movement.
- Track follow-ups, payments, delivery milestones, and customer communications.
- Use systems efficiently to reduce delays, errors, and dependency on others.
- Deliver a consistently high standard of customer service.
- Handle customer concerns professionally and ensure timely resolution.
- Represent the company and founder with integrity, clarity, and confidence at all times.
What We’re Looking For
- Fluent English with UK-style professional communication (highly desirable).
- Strong sales, marketing, and relationship-building skills.
- Excellent computer literacy and numeracy (mandatory).
- Proven experience with CRM systems, digital tools, and business software.
- Confident on camera and comfortable creating video content.
- Highly organised, detail-oriented, and process-driven.
- Self-motivated, ownership-driven, and target-focused.
- Prior experience working with UK or European customers.
- Willingness to travel across the UK as part of the role.
- Driving License (Not mandatory but preferred).
- Experience in interior design, construction, stone, kitchens, or project-based sales (Not mandatory but preferred).
- Exposure to high-value or consultative sales environments.
- Understanding of content-led growth and social media conversion funnels.
Salary & Benefits (UK Market Standard)
- Salary: £30,000/- per annum (depending on experience)
- Performance Incentives: Commission on successful transactions
- Career Progression: Clear growth path into senior leadership
- Stability: Long-term role in a growing UK business
Social Media & Branding Expert in London employer: Worktops
Contact Detail:
Worktops Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Media & Branding Expert in London
✨Tip Number 1
Get your networking game on! Attend industry events, workshops, or even local meet-ups. It's all about making connections and getting your name out there, so don’t be shy!
✨Tip Number 2
Show off your skills! Create a portfolio of your best social media campaigns or video content. When you’re in interviews, having tangible examples can really set you apart from the crowd.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like us at StudySmarter, and express your interest. You never know what opportunities might arise!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Social Media & Branding Expert in London
Some tips for your application 🫡
Show Your Creative Side: When you're crafting your application, let your creativity shine through! Use engaging language and showcase your unique style, especially since this role is all about social media and branding. We want to see how you can bring our brand to life!
Tailor Your Experience: Make sure to highlight your relevant experience in marketing, sales, and content creation. We’re looking for someone who can connect with our audience, so share specific examples of how you've successfully generated leads or built a brand in the past.
Be Professional Yet Approachable: While we love a friendly tone, remember that professionalism is key. Use clear and concise language, and ensure your application reflects the confident communication style we value. This will help us see how you’d interact with our customers!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Worktops
✨Know Your Social Media Inside Out
Make sure you’re up to speed with the latest trends in social media marketing. Prepare examples of successful campaigns you've run or contributed to, and be ready to discuss how you can apply those strategies to generate leads and build the brand.
✨Show Off Your Video Skills
Since this role involves creating video content, practice presenting on camera. Bring a portfolio of your previous work, especially short-form videos, and be prepared to discuss your creative process and how you engage audiences through visual storytelling.
✨Demonstrate Your CRM Savvy
Familiarise yourself with common CRM systems and be ready to talk about how you’ve used them in past roles. Highlight your ability to manage sales pipelines and ensure data accuracy, as this is crucial for maintaining customer relationships and driving conversions.
✨Be Ready to Travel and Connect
Since the job requires UK-wide travel, express your enthusiasm for visiting different sites and meeting customers. Share any relevant experiences where you’ve built relationships on the go, and emphasise your commitment to providing excellent customer service throughout the journey.