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For Companies At a Glance
- Tasks: Create engaging social media content and manage customer relationships across the UK.
- Company: Dynamic company focused on growth and brand development in the interior design sector.
- Benefits: Competitive salary, performance incentives, and clear career progression opportunities.
- Other info: Exciting role with travel opportunities and a chance to shape the company's brand.
- Why this job: Join a creative team and make an impact through innovative marketing strategies.
- Qualifications: Strong sales skills, video content creation experience, and CRM proficiency.
The predicted salary is between 30000 - 42000 £ per year.
Location: Cambridge, UK (with UK-wide travel to factories, warehouses & client sites)
Job Type: Full Time, Permanent
Role Overview
We are looking for a high-impact Marketing, Growth & Personal Brand Manager to take ownership of lead generation, brand building, sales conversion, and the full customer journey. This is a hands-on, field-driven role combining:
- Social media & video-led marketing
- Personal brand & PR for the founder
- CRM, systems, and process ownership
You will travel across the UK to customer sites, factories, and warehouses, capturing real content, generating enquiries, converting leads, and ensuring a seamless customer experience from first enquiry to post-delivery follow-up. This role is ideal for someone who is creative, commercial, tech-savvy, and execution-focused.
Key Responsibilities
- Create and execute social media strategies that generate real enquiries and leads.
- Travel across the UK to film natural stone, factories, warehouses, installations, and customer stories.
- Produce and publish short-form videos (Reels, Shorts, TikTok, LinkedIn, Instagram, YouTube).
- Explain products, processes, and craftsmanship clearly on camera.
- Manage and grow the company brand and the founder’s personal brand.
- Act as the first point of contact for customer enquiries via phone, email, WhatsApp, and live chat.
- Proactively follow up with leads and convert enquiries into confirmed orders.
- Build trust with UK customers through professional, confident communication.
- Maintain long-term customer relationships to drive repeat business and referrals.
- Work with clear targets, conversion metrics, and revenue goals.
- Collect interior layouts, drawings, and measurements to prepare accurate quotations.
- Coordinate with warehouses and suppliers to confirm material availability.
- Manage procurement with partner companies to fulfil project requirements.
- Prepare and send quotations, issue invoices, and follow up on payments.
- Ensure smooth coordination from order confirmation through delivery, installation, and post-sale support.
- Own and maintain the CRM system — leads, deals, tasks, notes, and customer records.
- Manage the entire sales pipeline using CRM, WhatsApp, and internal tools.
- Ensure data accuracy, documentation, and timely stage movement.
- Track follow-ups, payments, delivery milestones, and customer communications.
- Use systems efficiently to reduce delays, errors, and dependency on others.
- Deliver a consistently high standard of customer service.
- Handle customer concerns professionally and ensure timely resolution.
- Represent the company and founder with integrity, clarity, and confidence at all times.
What We’re Looking For
- Fluent English with UK-style professional communication (highly desirable).
- Strong sales, marketing, and relationship-building skills.
- Excellent computer literacy and numeracy (mandatory).
- Proven experience with CRM systems, digital tools, and business software.
- Confident on camera and comfortable creating video content.
- Highly organised, detail-oriented, and process-driven.
- Self-motivated, ownership-driven, and target-focused.
- Prior experience working with UK or European customers.
- Willingness to travel across the UK as part of the role.
- Driving License (Not mandatory but preferred).
Preferred Background
- Experience in interior design, construction, stone, kitchens, or project-based sales (Not mandatory but preferred).
- Exposure to high-value or consultative sales environments.
- Understanding of content-led growth and social media conversion funnels.
Salary & Benefits (UK Market Standard)
- Salary: £30,000/- per annum (depending on experience)
- Performance Incentives: Commission on successful transactions
- Career Progression: Clear growth path into senior leadership
- Stability: Long-term role in a growing UK business
Growth & Brand Expert in London employer: Worktops
Contact Detail:
Worktops Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Growth & Brand Expert in London
✨Tip Number 1
Get your networking game on! Attend industry events, workshops, or even casual meet-ups. It's all about making connections and showing off your personality – you never know who might have the perfect opportunity for you!
✨Tip Number 2
Showcase your skills through social media! Create engaging content that highlights your expertise in marketing and brand building. Use platforms like LinkedIn, Instagram, or TikTok to share your journey and attract potential employers.
✨Tip Number 3
Don’t just wait for job openings – reach out directly! If you see a company you love, send them a message expressing your interest. A personal touch can go a long way in landing that dream role.
✨Tip Number 4
Keep your CRM skills sharp! Familiarise yourself with different systems and tools. Being tech-savvy is a huge plus, and it shows you're ready to hit the ground running when you land that job.
We think you need these skills to ace Growth & Brand Expert in London
Some tips for your application 🫡
Show Your Creative Side: When you're crafting your application, let your creativity shine through! We want to see how you can bring our brand to life, so don’t hold back on showcasing your unique style and ideas.
Tailor Your Application: Make sure to tailor your application specifically for the Growth & Brand Expert role. Highlight your relevant experience in marketing, lead generation, and customer engagement to show us why you're the perfect fit!
Be Clear and Concise: We appreciate clarity, so keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Worktops
✨Know Your Brand Inside Out
Before the interview, dive deep into the company's brand and values. Understand their target audience and how they position themselves in the market. This will help you articulate how your skills in brand building and lead generation can align with their goals.
✨Showcase Your Creative Side
Prepare to discuss your previous experiences with social media and video content creation. Bring examples of your work, especially any short-form videos or campaigns you've executed. This will demonstrate your hands-on approach and creativity, which are crucial for this role.
✨Be Ready to Talk Numbers
Since this role is target-focused, be prepared to discuss metrics from your past roles. Highlight your success in converting leads and driving sales. Use specific figures to illustrate your impact, as this will show your commercial acumen and results-driven mindset.
✨Practice Your Communication Skills
As the first point of contact for customer enquiries, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview on camera to get comfortable speaking about your experiences and the company’s offerings.