Growth & Brand Expert

Location: Cambridge, UK (with UK-wide travel to factories, warehouses & client sites)

Job Type: Full Time, Permanent

Role Overview

We are looking for a high-impact Marketing, Growth & Personal Brand Manager to take ownership of lead generation, brand building, sales conversion, and the full customer journey. This is a hands-on, field-driven role combining:

• Social media & video-led marketing
• Personal brand & PR for the founder
• CRM, systems, and process ownership

You will travel across the UK to customer sites, factories, and warehouses, capturing real content, generating enquiries, converting leads, and ensuring a seamless customer experience from first enquiry to post-delivery follow-up. This role is ideal for someone who is creative, commercial, tech-savvy, and execution-focused.

Key Responsibilities

• Create and execute social media strategies that generate real enquiries and leads.
• Travel across the UK to film natural stone, factories, warehouses, installations, and customer stories.
• Produce and publish short-form videos (Reels, Shorts, TikTok, LinkedIn, Instagram, YouTube).
• Explain products, processes, and craftsmanship clearly on camera.
• Manage and grow the company brand and the founder’s personal brand.
• Act as the first point of contact for customer enquiries via phone, email, WhatsApp, and live chat.
• Proactively follow up with leads and convert enquiries into confirmed orders.
• Build trust with UK customers through professional, confident communication.
• Maintain long-term customer relationships to drive repeat business and referrals.
• Work with clear targets, conversion metrics, and revenue goals.

• Collect interior layouts, drawings, and measurements to prepare accurate quotations.
• Coordinate with warehouses and suppliers to confirm material availability.
• Manage procurement with partner companies to fulfil project requirements.
• Prepare and send quotations, issue invoices, and follow up on payments.
• Ensure smooth coordination from order confirmation through delivery, installation, and post-sale support.

• Own and maintain the CRM system — leads, deals, tasks, notes, and customer records.
• Manage the entire sales pipeline using CRM, WhatsApp, and internal tools.
• Ensure data accuracy, documentation, and timely stage movement.
• Track follow-ups, payments, delivery milestones, and customer communications.
• Use systems efficiently to reduce delays, errors, and dependency on others.
• Deliver a consistently high standard of customer service.
• Handle customer concerns professionally and ensure timely resolution.
• Represent the company and founder with integrity, clarity, and confidence at all times.

• Fluent English with UK-style professional communication (highly desirable).
• Strong sales, marketing, and relationship-building skills.
• Excellent computer literacy and numeracy (mandatory).
• Proven experience with CRM systems, digital tools, and business software.
• Confident on camera and comfortable creating video content.
• Highly organised, detail-oriented, and process-driven.
• Self-motivated, ownership-driven, and target-focused.
• Prior experience working with UK or European customers.
• Willingness to travel across the UK as part of the role.
• Driving License (Not mandatory but preferred).

• Experience in interior design, construction, stone, kitchens, or project-based sales (Not mandatory but preferred).
• Exposure to high-value or consultative sales environments.
• Understanding of content-led growth and social media conversion funnels.

• Salary: £30,000/- per annum (depending on experience)
• Performance Incentives: Commission on successful transactions
• Career Progression: Clear growth path into senior leadership
• Stability: Long-term role in a growing UK business