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For Companies At a Glance
- Tasks: Manage hotel reservations, assist with events, and provide excellent customer service.
- Company: Established hotel and conference venue in Solihull, Warwickshire.
- Benefits: Competitive salary, benefits package, and a vibrant work environment.
- Why this job: Join a dynamic team and enhance your hospitality skills while making guests feel welcome.
- Qualifications: Previous reception experience and strong communication skills required.
- Other info: Opportunity to work in a fast-paced environment with potential for career growth.
The predicted salary is between 21000 - 24000 £ per year.
Job Description
Hotel Reception sit
£25,000 to £27,000 plus Bens
Solihull
Our client an established hotel, restaurant & conference venue in Solihull, Warwickshire, is seeking a Hotel receptionist. The ideal candidate must be an excellent communicator ,strong admin skills and be prepared to work weekends
As the Hotel reception you will be responsible for the following:
- Assist in Monitoring active marketing campaigns
- Manage all hotel room reservations and pricing
- helping with front of house when needed
- Creation of wedding and event contracts for clients
- Assisting the marketing team with completing projects.
- You will also be responsible for liaising confidently with potential clients in selling weddings, events, catering services, and guest rooms, and delivering knowledgeable information on all the hotel has to offer.
- checking in guests , answering calls , making bookings.
Requirements
- Previous reception experience in a fast paced environment, hospitality, hotel or similar
- Strong communication skills
- Excellent telephone etiquette
- High-level administration skills
- Excellent customer service skills
- The ability to work closely with customers through their event planning.
- You should also be able to work on Excel, Word, our online database, and the hotel’s online booking system and software.
- The ability to arrange and coordinate meetings, events, and appointments, perform hotel site tours and be knowledgeable enough of the hotel to drive sales and reoccurring custom.
- You will also be required to help with front of house during busy periods.
Hotel Receptionist employer: Workstreet
Contact Detail:
Workstreet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with their services, room types, and any special events they host. This way, when you chat with potential employers, you can show off your knowledge and passion for the place.
✨Tip Number 2
Practice your communication skills! Since being a Hotel Receptionist is all about interacting with guests, try role-playing different scenarios with friends or family. This will help you feel more confident when it comes to answering calls and checking in guests.
✨Tip Number 3
Network like a pro! Attend local hospitality events or join online groups related to the hotel industry. You never know who might have a lead on a job or be able to give you insider tips on landing that receptionist role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you nail that interview. Plus, applying directly shows your enthusiasm and commitment to working with us. Don’t miss out on the chance to shine!
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous reception experience and strong admin skills. We want to see how your background fits with the hotel environment, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Hotel Receptionist role. Mention your excellent communication skills and any specific experiences that relate to managing reservations or customer service.
Show Off Your Tech Skills: Since we use various software for bookings and administration, make sure to mention your proficiency in Excel, Word, and any other relevant systems. We love candidates who are tech-savvy and can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Workstreet
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Familiarise yourself with its services, amenities, and any recent news or events. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Off Your Communication Skills
As a Hotel Receptionist, communication is key. During the interview, practice clear and concise responses. Use examples from your past experience to demonstrate how you've effectively communicated with guests or handled difficult situations.
✨Demonstrate Your Admin Prowess
Be prepared to discuss your administrative skills in detail. Bring examples of how you've managed bookings, organised events, or used software like Excel and Word. If possible, mention specific tools or systems you've worked with that are relevant to the hotel’s operations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about common challenges faced in a hotel environment, such as handling a double booking or dealing with an unhappy guest, and prepare your responses to showcase your customer service skills.