At a Glance
- Tasks: Manage hotel reservations, assist with events, and provide excellent customer service.
- Company: Established hotel and conference venue in Solihull, Warwickshire.
- Benefits: Competitive salary, benefits package, and a vibrant work environment.
- Other info: Opportunity to work in a fast-paced environment with potential for career growth.
- Why this job: Join a dynamic team and enhance your hospitality skills while making guests feel welcome.
- Qualifications: Previous reception experience and strong communication skills required.
The predicted salary is between 21000 - 24000 £ per year.
Job Description
Hotel Reception sit
£25,000 to £27,000 plus Bens
Solihull
Our client an established hotel, restaurant & conference venue in Solihull, Warwickshire, is seeking a Hotel receptionist. The ideal candidate must be an excellent communicator ,strong admin skills and be prepared to work weekends
As the Hotel reception you will be responsible for the following:
- Assist in Monitoring active marketing campaigns
- Manage all hotel room reservations and pricing
- helping with front of house when needed
- Creation of wedding and event contracts for clients
- Assisting the marketing team with completing projects.
- You will also be responsible for liaising confidently with potential clients in selling weddings, events, catering services, and guest rooms, and delivering knowledgeable information on all the hotel has to offer.
- checking in guests , answering calls , making bookings.
Requirements
- Previous reception experience in a fast paced environment, hospitality, hotel or similar
- Strong communication skills
- Excellent telephone etiquette
- High-level administration skills
- Excellent customer service skills
- The ability to work closely with customers through their event planning.
- You should also be able to work on Excel, Word, our online database, and the hotel’s online booking system and software.
- The ability to arrange and coordinate meetings, events, and appointments, perform hotel site tours and be knowledgeable enough of the hotel to drive sales and reoccurring custom.
- You will also be required to help with front of house during busy periods.
Hotel Receptionist in Solihull employer: Workstreet
Join our vibrant team at an established hotel in Solihull, where we pride ourselves on fostering a supportive and dynamic work environment. As a Hotel Receptionist, you will enjoy competitive pay, comprehensive benefits, and opportunities for professional growth while being part of a dedicated team that values excellent customer service and teamwork. Our location not only offers a bustling atmosphere but also the chance to engage with diverse clients and contribute to memorable events, making every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Solihull
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Workstreet. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Workstreet
Don't be shy about reaching out to Workstreet directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Receptionist in Solihull
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Workstreet and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Workstreet
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
