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For Companies At a Glance
- Tasks: Be the friendly face of our hotel, welcoming guests and handling enquiries.
- Company: Established hotel and conference venue in Solihull with a vibrant atmosphere.
- Benefits: Competitive salary, benefits package, and opportunities for career growth.
- Why this job: Join a dynamic team and build relationships while ensuring guest satisfaction.
- Qualifications: Strong communication skills and experience in customer service preferred.
- Other info: Weekend work required; perfect for those who love a fast-paced environment.
The predicted salary is between 21000 - 30000 £ per year.
Job Description
Front Of House
£25,000 to £30,000 plus Bens
Solihull
Our client an established hotel, restaurant & conference venue in Solihull Warwickshire, is seeking a Front of House. The ideal candidate must be an excellent communicator ,strong admin skills and be prepared to work weekends. You will have the responsibility of being the first point of contact for all residents, visitors, and contractors; being professional in manner and appearance at all times; and available to assist residents, visitors and contractors with any enquiries they may have.
You'll be a people person, go that little bit further to get to know the residents building strong relationships with them on an individual level whilst always being completely professional, courteous and respectful.
Ideally, you'll have all or most of the experience we're asking for:
- Previous residential or other property experience, preferably within a similar role
- Significant experience providing exemplary levels of customer service
- Experience in managing contractors and building works within a busy development
- Awareness of general fire, health & safety and security
- Proven ability to and handle confidential information with professionalism and discretion
Responsibilities
- Meet and greet the residents and answer enquiries by telephone or from callers to the desk.
- Assist the residents, guests and visitors when required.
- Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities.
- Be courteous and helpful to residents, guests, suppliers, tradesmen and the general public.
- Communicate with leaseholders and managing agents in an attentive and personable manner.
- Carry out regular patrols of the entire building and report any faults and/or security breaches found to the Building Manager.
- Perform weekly fire alarm, lift alarm and other regulatory tests and inspections, and report any issues to the Property Manager as well as log/file records for inspection purposes.
- Ensure correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency.
- Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.
- Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk.
Front of House employer: Workstreet
Contact Detail:
Workstreet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! As a Front of House, you'll need to be an excellent communicator. Try role-playing common scenarios with a friend or family member to build your confidence and ensure you can handle any enquiries like a pro.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a Front of House role. Make sure you look professional and polished for your interview. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your enthusiasm for the role.
We think you need these skills to ace Front of House
Some tips for your application 🫡
Show Off Your People Skills: In your application, let us know how you connect with people. We want to see examples of your excellent communication skills and how you've built relationships in previous roles. Remember, being a people person is key for this Front of House position!
Highlight Relevant Experience: Make sure to mention any previous experience in residential or property roles. If you've managed contractors or dealt with customer service, we want to hear about it! Tailor your application to showcase how your background fits what we're looking for.
Be Professional and Courteous: Since you'll be the first point of contact, it's important to convey professionalism in your application. Use a polite tone and ensure your writing is clear and respectful. This sets the right impression from the get-go!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Workstreet
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Front of House role. Familiarise yourself with the responsibilities listed in the job description, such as managing enquiries and ensuring security. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your People Skills
As a Front of House, you'll be the first point of contact for residents and visitors. Practice how you can convey warmth and professionalism in your communication. Think of examples from your past experiences where you've built strong relationships or provided excellent customer service to highlight during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle emergencies. Prepare scenarios where you had to manage difficult situations or ensure safety. This will showcase your ability to think on your feet and maintain professionalism under pressure.
✨Dress the Part
First impressions matter, especially in a Front of House role. Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects the professional image you’ll need to uphold in the role.
