At a Glance
- Tasks: Lead the aftersales team to deliver exceptional service and maximise performance.
- Company: Join a well-established automotive business with growth opportunities.
- Benefits: Competitive salary, benefits package, and a supportive work environment.
- Other info: Monday to Friday role with potential for career advancement.
- Why this job: Make a real impact in customer satisfaction and team development.
- Qualifications: Experience in automotive aftersales management and strong leadership skills.
The predicted salary is between 35000 - 45000 £ per year.
We are currently recruiting for an experienced Aftersales Manager to join a well-established and growing automotive business. This is an excellent opportunity for a driven and customer-focused professional to take ownership of the aftersales function, ensuring exceptional service delivery whilst maximising departmental performance and profitability. The successful candidate will ideally have previous experience within an Aftersales Manager, Service Manager, Workshop Manager, or Automotive Service Management position and possess a strong understanding of dealership or automotive aftersales operations.
Key Responsibilities
- Manage the day-to-day operations of the Service and Aftersales department.
- Lead, motivate, and develop the service team to achieve performance targets.
- Ensure exceptional customer service and high levels of customer satisfaction.
- Monitor workshop productivity, efficiency, and profitability.
- Manage service bookings, workflow planning, and resource allocation.
- Maintain compliance with manufacturer and company standards.
- Analyse departmental KPIs.
Aftersales Manager – Automotive employer: Workstreet
Join a dynamic and supportive automotive business in Stoke, where your expertise as an Aftersales Manager will be valued and rewarded. With a strong focus on employee development and a culture that prioritises exceptional customer service, you will have the opportunity to lead a motivated team while enjoying competitive benefits and a healthy work-life balance. This role not only offers a chance to enhance your career in a thriving industry but also to contribute to a company that is committed to excellence and innovation in aftersales operations.
