At a Glance
- Tasks: Lead a dynamic customer service team and ensure top-notch service delivery.
- Company: Established FMCG business in Birmingham with a focus on growth.
- Benefits: Competitive salary, Monday to Friday hours, and immediate start available.
- Other info: Join a supportive team and enjoy opportunities for professional development.
- Why this job: Take your career to the next level while making a real impact on customer satisfaction.
- Qualifications: Experience in customer service leadership and strong communication skills.
The predicted salary is between 30000 - 35000 £ per year.
Location: Birmingham
Salary: £30,000 – £35,000
Hours: Monday – Friday, 9:00am – 5:00pm
Sector: FMCG
Start: Immediate Start Available
About the Role
Our client is an established and growing FMCG business based in Birmingham and is looking to recruit an experienced Customer Service Team Leader to join their team on an immediate basis. This is an excellent opportunity for an experienced Customer Service Supervisor, Customer Service Team Leader or Senior Customer Service Executive looking to take the next step in their career. You will be responsible for managing a small team, ensuring customers receive an excellent level of service and that day-to-day customer service operations run efficiently.
Key Responsibilities
- Manage, motivate and support a small Customer Service team.
- Oversee the day-to-day customer service operation.
- Monitor team performance and ensure agreed KPIs and service levels are achieved.
- Coach and develop team members to improve performance.
- Handle and resolve escalated customer queries and complaints.
- Build and maintain strong relationships with customers.
- Ensure customer orders, enquiries and requests are dealt with accurately and efficiently.
- Work closely with Sales, Operations, Logistics and other internal departments.
- Identify opportunities to improve customer service processes and procedures.
- Produce and monitor customer service reports and performance information.
- Lead by example and promote a positive, customer-focused working environment.
About You
The successful candidate will ideally have previous experience in a Customer Service Team Leader, Customer Service Supervisor, Customer Service Manager or Senior Customer Service position. You should have:
- Experience managing or supervising a customer service team.
- Strong customer service and communication skills.
- Experience working towards KPIs and service level targets.
- Excellent problem-solving and complaint-handling skills.
- Strong organisational skills and attention to detail.
- A confident and professional telephone manner.
- The ability to motivate and develop a small team.
- Good IT and Microsoft Office skills.
- Experience within FMCG, manufacturing, retail, distribution or a fast-paced customer service environment would be advantageous.
Customer Service Team Leader in Birmingham employer: Workstreet Careers
Join a dynamic and rapidly growing technology business as a Software Pre-Sales Consultant, where you will thrive in a collaborative work culture that values innovation and customer engagement. With a competitive salary, company car allowance, and comprehensive benefits, this role offers significant opportunities for professional growth and development while working in the vibrant West Midlands area. Embrace the chance to make a meaningful impact by bridging the gap between technical solutions and customer needs, all within a supportive team environment that encourages creativity and problem-solving.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Workstreet Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Workstreet Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Team Leader in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Workstreet Careers:Your cover letter is your chance to shine! Tell us why you want to work at Workstreet Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Workstreet Careers!
How to prepare for a job interview at Workstreet Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
