Closing Manager: Fast Service, Safe Food & Team Leadership

Closing Manager Responsibilities

• Always serving crave‑able food, in a timely manner, that meets or exceeds Chick‑fil‑A Quality Requirements in a clean friendly environment
• Coaching the behaviors of all Team Leaders and Team Members
• Sense of Urgency that creates surprisingly fast Speed of Service
• Attention to detail that ensures preparation and production procedures are followed
• Execution of systems that ensure a refreshingly clean environment
• Maintaining a work environment that ensures and promotes food safety
• Vigilant attention to the organization and appearance of the store

Additional Closing Manager Responsibilities

• Inventory management
• End‑of‑Month counts and input
• Maintaining accurate transfer logs
• Effective & efficient ordering
• Maintaining a LEAN production environment
• Coaching, evaluating, and providing accountability for all Team Members
• Ensure all necessary preventative maintenance and cleaning on a per set schedule.

Behavior Characteristics

• Work a maximum of up to forty hours per week in the restaurant
• Focus on systematically and effectively communicating all related goals and success factors to Team Members
• Combine critical thinking and practical leadership to create a culture of innovation
• Effectively coach and give direction
• Intentionally and methodically grow and nurture relationships with the staff
• Be able to connect with a multicultural team
• Align hiring, training, daily practices and evaluation practices with the Vision of the organization and the Thematic Goal for the year
• Enthusiastically and passionately lead the team

Restaurant Manager Responsibilities

• Demonstrate a passion for the business and managing the overall operations
• Find, train, develop and recognize the best people
• Manage daily activities to ensure guests receive excellent customer service
• Demonstrate a strong awareness and concern for food quality and safety
• Adjust to multiple demands and shifting priorities