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- Tasks: Provide a warm and welcoming reception service while building strong customer relationships.
- Company: Join a vibrant team at Workspace, focused on community and exceptional service.
- Benefits: Be part of a supportive culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing customer experiences in a fun work environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Join a company committed to social responsibility and a thriving workplace culture.
The predicted salary is between 30000 - 42000 £ per year.
We have an opportunity for a customer focused individual with great social and administrative skills, who loves building relationships to join our centre team.
Some Of Your Responsibilities Will Include:
- Ensuring a warm, welcoming, helpful, efficient, and responsive reception service for customers, telephone callers and visitors to the Centre.
- Assuming role of Fire Marshall and co‑ordinating fire evacuations as required.
- Liaising with all existing and potential new customers to strengthen and increase good customer relationships by understanding them and their business.
- Ensuring all day‑to‑day customer needs and complaints are handled quickly, efficiently and to ensure total customer satisfaction.
- Organising customer events and preparing meeting rooms.
Bring Your Personality to Work:
We look for a great team player who is sociable, outgoing and who can bring their own style to our fun, thriving work environment.
To Be Successful In This Role, We Look For:
- Experience of working in a strong customer facing environment.
- Proven experience in customer care and ability to resolve customer complaints.
- Strong MS Office skills along with knowledge of other basic IT packages.
- Excellent communication skills, both verbal and written.
- Fluency in English.
The Company:
As a member of the Workspace family, you are part of a team responsible for the office space of 4,000 of the capital’s brightest businesses. We’re far more than a serviced office landlord – we offer an environment that puts community first. Our vibrant internal culture empowers our employees to give exceptional customer service and thrive in their role. This has led to 91 percent of our employees saying they would recommend Workspace as a great place to work, 88 percent saying they are proud to work for the company, and 91 percent praising Workspace’s commitment to environment and social responsibility. Our focus on our social and environmental responsibilities is a source of great pride, from our approach to property renovation to our Carbon Net Zero commitment and neighbourhood programmes. If all of this sounds up your street, apply now to join the Workspace community today.
Customer Host in Harrow employer: Workspace Group
Contact Detail:
Workspace Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Host in Harrow
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with them during your chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories to demonstrate your customer care prowess.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. A polished appearance can set the tone for a positive conversation and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your enthusiasm for the role and the company!
We think you need these skills to ace Customer Host in Harrow
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in customer-facing roles. We want to see how you've built relationships and handled complaints, so share specific examples that showcase your skills!
Be Yourself: We love personality! Don’t be afraid to let your unique style shine through in your application. Whether it’s in your cover letter or CV, show us what makes you, you!
Tailor Your Application: Read the job description carefully and tailor your application to match. Use keywords from the listing to demonstrate that you understand what we’re looking for in a Customer Host.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Workspace Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've handled customer complaints or built relationships in previous roles. This will show that you understand the importance of customer satisfaction.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to prepare a few anecdotes that highlight your verbal and written communication skills, especially in a customer-facing environment.
✨Familiarise Yourself with the Company Culture
Do some research on the company’s values and culture. Understanding their commitment to community and social responsibility can help you align your answers with what they’re looking for. It’ll also give you a chance to express why you’d be a great fit for their vibrant team.
✨Prepare for Situational Questions
Expect questions that ask how you would handle specific situations, like a difficult customer or an emergency evacuation. Think through your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
