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- Tasks: Enhance our MyWorkspace platform and drive customer engagement through data-driven strategies.
- Company: Join a thriving FTSE 250 Real Estate Investment Trust with a vibrant community.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Make a real impact on London businesses while working in an innovative team.
- Qualifications: Experience in CRM management and a passion for data-driven decision making.
- Other info: Work in our Camden office 4 days a week and be part of a supportive culture.
The predicted salary is between 36000 - 60000 £ per year.
Workspace is more than just a FTSE 250 Real Estate Investment Trust – we’re a community of thriving businesses, passionate employees, and iconic spaces. Since 1987, we’ve been creating liberating spaces that allow businesses to grow and shine. With over 60 properties across London and the Southeast, we manage 4.3 million sq. ft. of sustainable business space, home to around 4,000 of London’s most dynamic and diverse companies.
Workspace is seeking a passionate and proactive CRM & Engagement Manager to support its growing community of London businesses. Workspace recently launched its MyWorkspace member portal, which acts as a digital reception area where members can access benefits and connect with one another. This role will play a key part in evolving that platform and enhancing its impact for our SME customers.
As part of the Marketing Team, the CRM & Engagement Manager will contribute to customer occupancy targets by expanding the MyWorkspace ecosystem for existing and prospective customers and partners. A key objective is to drive both digital and physical engagement through well‑designed CRM journeys built on Microsoft Customer Insights. The role is heavily data‑led, requiring the use of insight and testing to identify opportunities that strengthen engagement, retention, occupancy and revenue.
This role will require you to work 4 days in our offices in Camden.
Customer Relationship Management Manager employer: Workspace Group
Contact Detail:
Workspace Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Management Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Workspace on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show your passion for CRM! When you get the chance to chat with potential employers, make sure to highlight your enthusiasm for customer engagement and how you can contribute to enhancing the MyWorkspace platform. Let them see your excitement!
✨Tip Number 3
Prepare for interviews by diving deep into data! Brush up on Microsoft Customer Insights and think about how you can leverage data to drive engagement and retention. Being able to discuss specific strategies will set you apart from the competition.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Workspace community. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Relationship Management Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see how passionate you are about supporting our community of businesses and enhancing their experience with MyWorkspace.
Tailor Your CV: Make sure your CV is tailored to the Customer Relationship Management Manager role. Highlight your relevant experience and skills that align with our goals, especially in data-led engagement and CRM strategies.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and how they relate to the job description.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at Workspace Group
✨Know Your CRM Inside Out
Make sure you’re well-versed in CRM systems, especially Microsoft Customer Insights. Familiarise yourself with how data can drive engagement and retention. Be ready to discuss specific examples of how you've used data to enhance customer relationships in your previous roles.
✨Show Your Passion for Community Engagement
Workspace is all about community, so demonstrate your enthusiasm for building connections. Prepare examples of how you've successfully engaged customers in the past, whether through digital platforms or in-person events. This will show that you understand the importance of fostering a thriving business community.
✨Prepare for Data-Driven Questions
Since the role is heavily data-led, expect questions that assess your analytical skills. Brush up on how to interpret data insights and use them to inform strategies. Think of scenarios where you’ve used data to identify opportunities for growth or improvement in customer engagement.
✨Understand the MyWorkspace Portal
Take some time to explore the MyWorkspace member portal before your interview. Familiarise yourself with its features and think about how you would enhance it for users. Being able to discuss your ideas on improving the platform will show your proactive approach and commitment to the role.
