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For Companies At a Glance
- Tasks: Be the friendly face of our centre, providing top-notch customer service and support.
- Company: Join Workspace, a community-focused company supporting 4,000 businesses in a vibrant environment.
- Benefits: Enjoy a fun workplace culture, career growth opportunities, and a commitment to social responsibility.
- Why this job: Make meaningful connections while working in a supportive team that values your personality and ideas.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in MS Office required.
- Other info: Be part of a company where 91% of employees recommend us as a great place to work!
The predicted salary is between 28800 - 43200 £ per year.
Overview
We have an opportunity for a customer focused individual with great social and administrative skills, who loves building relationships to join our centre team. As the Centre Coordinator, you will be the first point of contact for anyone entering the building and you’ll be responsible for providing exceptional customer service – going above and beyond, making sure everyone who visits us feels at home.
Responsibilities
- Ensuring a warm, welcoming, helpful, efficient, and responsive reception service for customers, telephone callers and visitors to the Centre.
- Assuming role of Fire Marshall and co-ordinating fire evacuations as required.
- Liaising with all existing and potential new customers to strengthen and increase good customer relationships by understanding them and their business.
- Ensuring all day to day customer needs and complaints are handled quickly, efficiently and to ensure total customer satisfaction.
- Organising customer events and preparing meeting rooms.
To Be Suitable For This Role
- Experience of working in a strong customer facing role, ideally from a corporate environment.
- Proven experience in customer care and ability to resolve customer complaints
- Strong MS Office skills along with knowledge of other basic IT packages
- Excellent communication skills, both verbal and written
- Fluency in English
Company
As a member of the Workspace family, you are part of a team responsible for the office space of 4,000 of the capital’s brightest businesses. We’re far more than a serviced office landlord – we offer an environment that puts community first.
Our vibrant internal culture empowers our employees to give exceptional customer service and thrive in their role. This has led to 91 percent of our employees saying they would recommend Workspace as a great place to work, 88 percent saying they are proud to work for the company, and 91 percent praising Workspace’s commitment to environment and social responsibility.
Our focus on our social and environmental responsibilities is a source of great pride, from our approach to property renovation to our Carbon Net Zero commitment and neighbourhood programmes.
If all of this sounds up your street, apply now to join the Workspace community today.
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Centre Coordinator employer: Workspace Group
Contact Detail:
Workspace Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Coordinator
✨Tip Number 1
Familiarise yourself with the Workspace culture and values. Understanding their commitment to community and customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare examples of how you've successfully handled customer complaints in the past. Being able to share specific instances where you went above and beyond for a customer will demonstrate your suitability for the role.
✨Tip Number 3
Practice your communication skills, both verbal and non-verbal. As the first point of contact, your ability to convey warmth and professionalism will be crucial in making a great first impression.
✨Tip Number 4
Network with current or former employees of Workspace if possible. They can provide insights into the company culture and expectations, which can give you an edge in your application process.
We think you need these skills to ace Centre Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Centre Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that showcases your customer service experience and your ability to build relationships. Use specific examples to demonstrate how you've gone above and beyond in previous roles.
Highlight Relevant Skills: Make sure to emphasise your strong communication skills, proficiency in MS Office, and any experience you have in handling customer complaints. These are crucial for the role and should be clearly stated in your CV.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a customer-facing role.
How to prepare for a job interview at Workspace Group
✨Showcase Your Customer Service Skills
As a Centre Coordinator, exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to handle complaints effectively and ensure total satisfaction.
✨Demonstrate Your Communication Abilities
Excellent verbal and written communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. Consider preparing a brief introduction about yourself that showcases your personality and enthusiasm.
✨Familiarise Yourself with the Company Culture
Research Workspace's values and culture before the interview. Be ready to discuss how your personal style aligns with their vibrant environment. Showing that you understand and appreciate their community-focused approach will set you apart.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in customer-facing situations. Think of specific scenarios where you successfully resolved issues or improved customer relationships, and be ready to share these stories during the interview.
