At a Glance
- Tasks: Be the friendly face of our centre, providing top-notch customer service and support.
- Company: Join a vibrant team in a welcoming and dynamic environment.
- Benefits: Enjoy a fun workplace, opportunities for growth, and a chance to make connections.
- Other info: Bring your personality and thrive in a collaborative team atmosphere.
- Why this job: Make a real difference by creating a positive experience for every visitor.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 30000 - 42000 £ per year.
We have an opportunity for a customer focused Centre Coordinator with great social and administrative skills, who loves building relationships and is a self‑starter.
As the Centre Coordinator, you will be the first point of contact for anyone entering the building and you’ll be responsible for providing exceptional customer service – going above and beyond, making sure everyone who visits feels at home.
Responsibilities
- Ensuring a warm, welcoming, helpful, efficient, and responsive reception service for customers, telephone callers and visitors to the Centre.
- Assuming role of Fire Marshal and co‑ordinating fire evacuations as required.
- Liaising with all existing and potential new customers to strengthen and increase good customer relationships by understanding them and their business.
- Ensuring all day to day customer needs and complaints are handled quickly, efficiently and to ensure total customer satisfaction.
- Organising customer events and preparing meeting rooms.
Personal qualities
We look for a great team player who is sociable, outgoing and who can bring their own style to our fun, thriving work environment.
Qualifications
- Experience of working in a strong customer facing environment.
- Proven experience in customer care and ability to resolve customer complaints.
- Strong MS Office skills along with knowledge of other basic IT packages.
- Excellent communication skills, both verbal and written.
- Fluency in English.
Benefits
- 25 days annual leave + 1 day extra for your birthday + all bank holidays + extra days for length of service.
- Travel Card.
- Health cash plan to claim back daily health costs including massages, dental care and optical.
- Hundreds of discounts online.
- Access to mental well‑being app, Thrive.
- Fully paid training.
- Discounted shares.
- Work/Life Balance: Monday to Friday – 9:00‑5:30 pm.
- Summer and Christmas parties.
- An inspiring work environment with room for your ideas.
- Lots of social events you won’t want to miss.
- Training and development.
As a member of the Workspace family, you are part of a team responsible for the office space of 4,000 of the capital’s brightest businesses. We’re far more than a serviced office landlord – we offer an environment that puts community first.
#J-18808-LjbffrCenter Coordinator in London employer: Workspace Group
Join a vibrant and supportive team as a Centre Coordinator, where your exceptional customer service skills will shine in a welcoming environment. We prioritise employee growth and development, offering opportunities to enhance your career while fostering strong relationships with our diverse clientele. Located in a dynamic area, our centre promotes a fun and engaging work culture that values individuality and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Center Coordinator in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with them on a personal level during your chat.
✨Tip Number 2
Practice your customer service scenarios! Think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories that show off your skills and personality!
✨Tip Number 3
Be ready to showcase your communication skills! During the interview, make sure to listen actively and respond thoughtfully. This is your chance to demonstrate how well you can build relationships with others.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Center Coordinator in London
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer-facing roles. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Be Personable and Authentic:We love a bit of personality! When writing your application, let your unique voice shine through. Show us who you are and how you can bring your own style to our fun work environment.
Tailor Your Application:Read the job description carefully and tailor your application to match. Use keywords from the description to demonstrate that you understand what we’re looking for in a Centre Coordinator.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Workspace Group
✨Show Your Customer Service Skills
Make sure to highlight your experience in customer-facing roles. Prepare specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to exceptional service, which is key for the Centre Coordinator position.
✨Be Personable and Approachable
Since this role requires a sociable and outgoing personality, practice being warm and engaging during the interview. Use positive body language, smile, and maintain eye contact to convey that you’re someone who can make visitors feel at home.
✨Know Your IT Basics
Brush up on your MS Office skills and any other basic IT packages mentioned in the job description. Be ready to discuss how you've used these tools in previous roles, as this will show you're prepared to handle the administrative side of the job efficiently.
✨Prepare for Scenario Questions
Think about potential scenarios you might face as a Centre Coordinator, such as handling a difficult customer complaint or coordinating an event. Prepare your responses to these situations, focusing on how you would ensure customer satisfaction and smooth operations.
