12 Month Maternity Contract - Pall Mall and Grand Union
As an Assistant Centre Manager, you will support the day-to-day running of our centres. This role is ideal for someone looking to develop their commercial, operational, and leadership skills, while delivering a great customer experience and supporting centre performance.
As Assistant Centre Manager, you will work closely with the Centre Manager, deputising where required, and playing a key role in customer service, sales support, and community engagement.
What You’ll Be Doing
Customer Service & Front of House
- Act as a key point of contact, maintaining a visible presence within the centre.
- Deliver excellent customer service and manage queries or complaints effectively.
- Build strong relationships with customers, understanding their needs.
- Support viewings and promote available space and services.
- Help drive occupancy and revenue through proactive engagement.
- Develop knowledge of local competitors and market activity.
Community & Engagement
- Support a strong customer community through events and engagement.
- Promote the centre and customer activity internally and externally.
- Deputise for the Centre Manager when required.
- Work with FM to maintain high standards across the centre.
- Support H&S compliance and customer move-in/out processes.
Finance & Performance
- Support delivery of rent roll, occupancy, and budget targets.
- Assist with arrears and identifying cost efficiencies.
What We’re Looking For
- Strong customer-facing experience with excellent relationship-building skills.
- Confident communication (verbal and written).
- Good IT skills and ability to learn new systems.
- Organised with the ability to manage multiple priorities.
Personal Attributes
- Proactive, self-motivated, and commercially aware.
- A collaborative team player with a positive approach.
- Confident, professional, and comfortable taking initiative.
This role requires you to be on site 5 days a week.
You must be authorised to work in the UK to be considered for this position.
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