At a Glance
- Tasks: Support customers with orders, quotations, and shipment tracking in a dynamic tech environment.
- Company: Established technology business with a focus on customer service excellence.
- Benefits: £28-32K salary, 25 days holiday, healthcare, pension, and life assurance.
- Other info: Great opportunity for career growth in a supportive work culture.
- Why this job: Join a collaborative team and enhance your skills in commercial operations.
- Qualifications: 2+ years in customer service or administration with strong attention to detail.
The predicted salary is between 27000 - 33000 £ per year.
UK Sales Administrator Sunbury on Thames | £28-32K + 25 Days Holiday + Healthcare + Pension + Life Assurance | Full-Time, 37.5 Hours | Permanent
Are you a Sales and Customer Service Administrator with strong attention to detail and experience supporting customers, orders and administrative processes.
A well-established technology business is looking for an organised and customer-focused Sales and Customer Service Administrator to support its EMEA Customer Service team.
You will play an important role in keeping daily operations running smoothly, covering order processing, quotations, shipment tracking and accurate system administration.
This is an excellent opportunity for a Customer Service Administrator looking to develop within commercial operations and customer support.
- Job Responsibilities
- Process customer orders, sample requests and internal orders accurately.
- Prepare standard customer quotations and maintenance contract quotations.
- Monitor shipments and provide proactive delivery updates to customers.
- Support delayed or rerouted shipments and prepare dispatch documentation.
- Create and maintain accurate customer information within the ERP system.
- Assist with routine pricing and database updates.
- Provide customers with relevant compliance, quality and product certificates.
- Maintain accurate records and complete daily administrative workflows.
Skills & Knowledge
- Have 2+ years’ experience in customer service, administration or data entry.
- Demonstrate excellent attention to detail and numerical accuracy.
- Possess strong written and verbal communication skills.
- Deliver a professional and customer-focused service.
- Be confident learning ERP and CRM systems such as SAP and Salesforce.
- Manage multiple administrative tasks accurately and efficiently.
- Work effectively within a collaborative customer service environment.
- Have knowledge of shipping processes or carrier portals such as DHL or UPS – advantageous.
Benefits
- 25 Days Holiday
- Healthcare
- Pension
- Life Assurance
- The successful Customer Service Administrator will receive 25 days’ holiday plus bank holidays, healthcare benefits, contributory pension, life assurance, income protection and on-site parking.
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UK Sales Administrator in Sunbury-on-Thames employer: Workshop Recruitment
Join a well-established organisation that values proactive and organised individuals in the role of People and Operations Assistant. With a predominantly remote working environment, you will enjoy the flexibility of home working while being part of a supportive team that prioritises employee growth and development. Located near Portsmouth, this role offers a collaborative work culture where your contributions are recognised, and you can thrive in a dynamic setting focused on operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land UK Sales Administrator in Sunbury-on-Thames
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Workshop Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Workshop Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace UK Sales Administrator in Sunbury-on-Thames
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Workshop Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Workshop Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Workshop Recruitment!
How to prepare for a job interview at Workshop Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
