Freight Forwarding Operations Co-ordinator Southampton Full-Time | Permanent
Are you an organised Co-ordinator with strong account management, customer support, administrative skills and a proactive approach to problem-solving? Do you have experience within import/export, freight forwarding coordination mainly via Sea, but Road or Air would be great too? Do you enjoy managing multiple priorities while delivering excellent customer service? If so, this is a fantastic opportunity to join a growing logistics and operations business who have a great culture and working environment!
Key Responsibilities
- Manage daily operational workloads to ensure maximum efficiency
- Using in house and port/freight systems to process import and export shipments accurately and within agreed timescales
- Process customer invoicing and ensure supplier costs are recorded accurately
- Escalate operational issues that may impact service delivery or deadlines
- Maintain compliance with company procedures and operational standards
- Build strong relationships with customers and provide ongoing support
- Liaise with suppliers and internal teams to maintain service quality
Skills & Knowledge Required
- Previous experience in freight forwarding ideally in a Sea freight, logistics, or previous coordination role
- Strong organisational and workload management skills
- Excellent communication and relationship-building abilities
- Ability to identify and resolve issues proactively
- Positive, professional, and team-focused attitude
- Confidence working across multiple stakeholders and departments
- Commitment to delivering excellent customer service
Hours
Monday to Friday 9am – 5.30pm – 1hr lunch break
Salary
£30,000 - £35,000 + Quarterly incentive scheme (After 6 months)
Benefits & Rewards
- 25 days holiday +BH + a day off for your birthday
- Regular paid company events
- Cycle to work scheme
- Health and wellbeing support
- Colleague Portal for benefits at retailers
- Plus, many more!
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Operations Coordinator - Freight Forwarding in Southampton employer: Workshop Recruitment
Join a well-established organisation that values proactive and organised individuals in the role of People and Operations Assistant. With a predominantly remote working environment, you will enjoy the flexibility of home working while being part of a supportive team that prioritises employee growth and development. Located near Portsmouth, this role offers a collaborative work culture where your contributions are recognised, and you can thrive in a dynamic setting focused on operational excellence.
