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- Tasks: Schedule and coordinate service visits, optimising resources and ensuring smooth communication.
- Company: Dynamic service provider focused on safety and client satisfaction.
- Benefits: Competitive salary, 25 days holiday, and a birthday day off.
- Why this job: Join a busy team where no two days are the same and build strong relationships.
- Qualifications: Experience in administration, strong organisational skills, and excellent communication.
- Other info: Office-based role with opportunities for personal growth and development.
The predicted salary is between 25500 - 28000 £ per year.
Our client, who specialises in providing a proactive and reactive service for their clients to maintain safety in their working environments, is looking for an experienced candidate who has previously supported booking and scheduling engineers to attend planned and reactive works, whilst communicating with the clients and internal account managers to keep work monitored, associated administration completed and all within service timeframes. This is a busy role where two days are never the same. You will enjoy working within a smaller office-based team and enjoy building relationships with the engineers and managing multiple tasks at one time.
Your duties will include:
- Schedule and coordinate service and remedial work visits for technicians/engineers.
- Optimise schedules to ensure efficient use of time and resources.
- Work closely with engineers to relay critical information, including site details, client communication updates, and any specific requirements for service visits.
- Monitor service requests & emergency call outs.
- Prioritise urgent tasks and allocate resources accordingly.
- Act as a liaison between the service team and other departments to facilitate information flow and resolve any issues that may arise.
- Act as a primary point of contact for clients, addressing inquiries and providing updates on service requests.
- Arrange for engineers to make the first initial contact with the client regarding their faults.
- Generate and distribute engineer reports within agreed timescales.
- Engage in regular communication with the Service Manager to provide updates on service performance, challenges faced, and opportunities for improvement.
Experience and Skills:
- Previous experience in administrative roles, preferably within scheduling and planning.
- Strong organisational skills with the ability to multitask and prioritise effectively.
- Excellent communication and interpersonal skills.
- Ability to understand and convey technical information to non-technical teams.
- Proficiency in Microsoft Office Suite and ability to learn in-house systems.
Working hours: 8.00 am - 5.00 pm Monday to Friday - 1 Hour lunch
Benefits: 25 days holiday + BH, Additional birthday day off
Salary: £25,500 - £28,000 depending on experience
Service Administrator / Scheduler employer: Workshop Recruitment
Contact Detail:
Workshop Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator / Scheduler
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to scheduling and administration. Think about how you can demonstrate your organisational skills and ability to multitask effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Administrator / Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in scheduling and administration. We want to see how you've juggled multiple tasks and communicated effectively with clients and engineers in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're the perfect fit for this busy role. Share specific examples of how you've optimised schedules or managed urgent tasks in previous jobs.
Show Off Your Communication Skills: Since this role involves liaising with clients and internal teams, make sure to showcase your excellent communication skills. Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Workshop Recruitment
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Service Administrator/Scheduler. Familiarise yourself with scheduling processes, client communication, and how to manage multiple tasks effectively. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Prepare examples from your past experience where you've successfully managed schedules or prioritised tasks. Be ready to discuss how you handle busy days and ensure that service requests are met within timeframes. This will demonstrate your ability to thrive in a dynamic environment.
✨Communicate Clearly and Effectively
Since this role involves liaising with clients and engineers, practice articulating technical information in a way that's easy to understand. During the interview, focus on your communication style and be prepared to discuss how you keep everyone informed and engaged.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s service processes, team dynamics, and how they measure success in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values and work style.