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- Tasks: Act as the first point of contact for building and repair works.
- Company: Join a well-established company specialising in responsive maintenance contracts.
- Benefits: Enjoy 31 days annual leave, life insurance, and discounted gym membership.
- Why this job: Fast-paced environment with career progression and a supportive team culture.
- Qualifications: Strong MS Office skills and previous helpdesk experience required.
- Other info: Work hours are Monday to Friday, 8am to 5pm.
The predicted salary is between 24000 - 36000 £ per year.
Home >Jobs > Helpdesk Administrator : Repairs and Maintenance
Helpdesk Administrator : Repairs and Maintenance
Job Description
Our client is seeking a Helpdesk Administrator to complement their growing team. Specialising in responsive maintenance contracts they are looking for an individual who is confident to act as a first point of contact for all building and repair works.
If you enjoy a busy and varied role in a fast-paced environment that offers career progression and opportunity in a well-established company then this could be the position for you.
Key Responsibilities:
- To record information directly into the Job Management Systems or any other system(s) used to deliver the service.
- Constantly monitor the job screens, and when a job requires you to act, take action
- Provide timely information to the client in terms of work in progress.
- To send operatives who become available to jobs in the most efficient and effective way ensuring they are productive eliminating or reducing travel and idle time.
- To assist with any other administrative activities that are required to support the team, effectively manage the service and provide updates and information to the client.
Experience required:
- Strong experience of MS Office including Word and Excel with accurate typing skills
- Previous experience of working in a call centre/contact centre or helpdesk environment is essential
- Knowledge of construction or building trades would be a benefit
- Be able to work in a busy and priority changing environment
- Be able to work with contractors, trades, tenants and management
Working hours
- 8am – 5pm Monday to Friday (40 hours)
Company Benefits
- 31 days annual leave rising to 36 days with length of service (including bank holidays) offering a flexible scheme to buy or sell up to 5 days of annual leave per year.
- Company sick pay after probation
- Life Insurance
- Discounted Gym Membership
- Length of Service Rewards
- Defined contribution Pension Scheme of 8% (3% Employer and 5% Employee)
- Employee Assistance Programme to support all staff
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Helpdesk Administrator : Repairs and Maintenance employer: Workshop Recruitment
Contact Detail:
Workshop Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator : Repairs and Maintenance
✨Tip Number 1
Familiarise yourself with the Job Management Systems commonly used in the industry. Understanding how these systems work will give you an edge during the interview, as you'll be able to discuss your ability to record and manage information effectively.
✨Tip Number 2
Brush up on your knowledge of construction and building trades. Even if you don't have direct experience, showing that you understand the basics can demonstrate your commitment to the role and help you communicate better with contractors and tradespeople.
✨Tip Number 3
Prepare for situational questions by thinking about how you would handle busy and changing priorities. Be ready to share examples from your past experiences where you've successfully managed multiple tasks or dealt with unexpected challenges.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach and show that you're a good fit for the team.
We think you need these skills to ace Helpdesk Administrator : Repairs and Maintenance
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills. Tailor your application to highlight your relevant experience in helpdesk administration and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in a call centre or helpdesk environment. Mention specific examples of how you've successfully managed tasks similar to those listed in the job description.
Showcase Your Skills: Make sure to showcase your proficiency in MS Office, particularly Word and Excel. Provide examples of how you've used these tools effectively in past roles, especially in managing information and communication.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also expresses your enthusiasm for the role. Explain why you are a good fit for the company and how you can contribute to their team.
How to prepare for a job interview at Workshop Recruitment
✨Know the Job Description Inside Out
Make sure you thoroughly understand the responsibilities and requirements of the Helpdesk Administrator role. Familiarise yourself with the key tasks, such as monitoring job screens and providing timely updates to clients, so you can confidently discuss how your skills align with these needs.
✨Showcase Your Communication Skills
As a first point of contact for building and repair works, effective communication is crucial. Prepare examples of how you've successfully interacted with clients or managed difficult situations in previous roles, especially in a call centre or helpdesk environment.
✨Demonstrate Your Technical Proficiency
Highlight your strong experience with MS Office, particularly Word and Excel. Be ready to discuss how you've used these tools in past roles to manage information and support administrative tasks effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as prioritising tasks in a busy environment or coordinating with contractors and trades. Think of specific examples from your past experiences that showcase your problem-solving skills and adaptability.
