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- Tasks: Assist customers with queries via phone, email, and social media in a dynamic contact centre.
- Company: Join a world leader in customer service and aftersales support.
- Benefits: Earn £12.88 per hour, enjoy hybrid working, and access pension benefits.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and a knack for problem-solving required.
- Other info: Fixed-term contract with opportunities for growth in a supportive environment.
The predicted salary is between 12 - 16 £ per hour.
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers.
In this role you will be working within a contact centre environment responding to all types of customer-led correspondence so an ability to converse professionally both via verbal and written means is a must.
Main Duties- Taking calls & answering emails from consumer customers in relation to in and out of warranty claims, presale information or any other queries, provide a resolution or escalating to the appropriate team.
- Answer and resolve a high volume of enquiries over telephone, email or social media working to department and company KPI to meet customer expectation.
- Create accurate records ensuring all elements of the query are logged within Customer Database / CRM.
- Assessing the requirement for in warranty service visits by carrying out troubleshooting and diagnostics using technical documentation and product guides and translating to ‘consumer appropriate’ language.
- Manage and prioritise own workloads, escalating where appropriate.
- Excellent communication skills that allow you to help, inform and advise customers and colleagues clearly and effectively.
- Ability to maintain customer focus whilst troubleshooting and solving technical issues.
- Technically minded and pro-active in approach.
- Creative thinker, to be able to develop innovative ideas to improve customer service standards.
- Good negotiation skills.
- Ability to work well under pressure.
- £12.88 per hour (£25112 per annum).
- 4-month fixed term contract.
- On site Parking.
- Pension and other benefits.
- Working hours - Monday to Thursday – 08.30 – 17.00 (45 mins unpaid lunch), Friday – 08.30 – 16.00.
- Hybrid Working - Monday and Friday each week home working, Tuesday, Wednesday, Thursday in office.
Customer Support Advisor in Hedge End employer: Workshop Recruitment
Contact Detail:
Workshop Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Hedge End
✨Tip Number 1
Get to know the company inside out! Research their products and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone and via email, try role-playing common customer scenarios with a friend. This will boost your confidence and help you think on your feet.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled tricky situations in the past. Employers love candidates who can think creatively and resolve issues effectively.
✨Tip Number 4
Apply through our website! We want to see your application and get you on board. Plus, it’s the best way to ensure your details land directly in front of the hiring team.
We think you need these skills to ace Customer Support Advisor in Hedge End
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your communication prowess!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled customer issues in the past. We love creative thinkers who can resolve queries effectively, so let us know how you’ve made a difference!
Keep It Professional Yet Friendly: Remember, we’re looking for someone who can converse professionally. Use a friendly tone in your writing, but keep it polished. This will show us you can connect with customers while maintaining professionalism.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Workshop Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company and its products. Understand their customer service philosophy and what makes them a leader in their field. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since this role requires excellent verbal and written communication, practice responding to common customer queries. You could even role-play with a friend or family member. This will help you articulate your thoughts clearly and confidently during the interview.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to troubleshoot and think creatively under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer support, or how success is measured in the role. This shows that you're engaged and serious about contributing to their customer service excellence.
