At a Glance
- Tasks: Serve customers, manage stock, and build strong relationships in a trade store.
- Company: Join a well-established business in the construction industry.
- Benefits: Enjoy a competitive salary, no weekends, and employee discounts.
- Other info: Dynamic role with opportunities for growth and teamwork.
- Why this job: Make an impact by delivering excellent customer service every day.
- Qualifications: Previous trade store experience and strong communication skills required.
Location - Farnborough
Salary - £30,000 per annum + No Weekends + No Bank Holidays
Hours - 6:30am–4:30pm Permanent
Are you a customer-focused Trade Store Assistant with strong communication skills and confidence in generating sales opportunities? Join a well-established business in a customer-focused Trade Store Assistant role, supporting the day-to-day operation of the trade counter and warehouse. You’ll serve customers, manage stock and orders, and build strong customer relationships while helping the store achieve its sales and service targets. Construction industry experience would be an advantage.
Key Responsibilities
- Serve a high volume of customers at the trade counter and process cash and card transactions accurately.
- Pick goods for collections and prepare customer orders.
- Maintain an organised, well-stocked and tidy trade counter.
- Check deliveries and stock transfers, book stock in and put stock away.
- Complete stock takes and support effective stock management.
- Make outbound sales calls to identify opportunities and promote products.
- Build positive customer relationships through proactive contact and excellent service.
- Follow health and safety procedures and support store performance targets.
Skills & Knowledge Required
- At least 1 year previous Trade Store experience where you are face to face with customers on a daily basis.
- Previous construction industry experience would be desirable.
- Hold a full UK Driving Licence.
- Comfortable lifting goods up to 25kg in weight.
- Have strong customer service and communication skills.
- Demonstrate the ability to identify sales opportunities.
- Build and maintain positive customer relationships.
- Have good teamwork and collaboration skills.
- Be IT literate and comfortable using stock and sales systems.
- Have safe handling awareness; a Counterbalance Forklift Licence is desirable but not essential.
The successful Trade Store Assistant will be proactive, self-motivated and committed to delivering excellent customer service while supporting efficient store operations.
Benefits
- Rewards and Employee Assistance Programme
- Store Discount
Trade Store Assistant - Farnborough employer: Workshop Recruitment
Join a well-established organisation that values proactive and organised individuals in the role of People and Operations Assistant. With a predominantly remote working environment, you will enjoy the flexibility of home working while being part of a supportive team that prioritises employee growth and development. Located near Portsmouth, this role offers a collaborative work culture where your contributions are recognised, and you can thrive in a dynamic setting focused on operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Store Assistant - Farnborough
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Workshop Recruitment, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Workshop Recruitment!
We think you need these skills to ace Trade Store Assistant - Farnborough
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Workshop Recruitment, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Workshop Recruitment and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Workshop Recruitment that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Workshop Recruitment
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
