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For Companies At a Glance
- Tasks: Assist customers via phone, text, social media, and email to resolve their queries.
- Company: Join a dynamic team focused on delivering top-notch customer service.
- Benefits: Enjoy a competitive salary, free parking, refreshments, and a casual dress code.
- Why this job: Be part of a supportive environment where your contributions directly impact customer satisfaction.
- Qualifications: Previous customer service experience and a positive, detail-oriented mindset are essential.
- Other info: Work from home one weekend a month with flexible hours.
The predicted salary is between 25000 - 25000 £ per year.
Our client is looking for Customer Support Advisors with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media and Email.
Main Duties
- Reply to customer enquiries via a digital ticketing system through a range of channels
- Provide high-quality answers to queries to ensure they are resolved quickly and efficiently
- Follow standard processes at all times to ensure a smooth experience with returns, exchanges, etc.
- Work collaboratively with teams across the business to uphold and improve customer service ratings
Skills and Knowledge
- You will have a great eye for detail and thrive on helping customers get the answers they need, following processes, and ensuring efficiency.
- Positive approach and creative thinker.
- Enthusiastic and self-motivated.
- Extensive customer service experience.
Salary, Hours and Benefits
- £25K (£12.82 per hour)
- 37.5-hour week
- 5/6 months contract
- Monday to Friday 9.00am - 5.00pm, 1 in 4 weekends from home (with Mon and Tues off)
- Office based, lovely working environment
- Free parking
- Free refreshments
- Casual dress code
Customer Support Advisor employer: Workshop Recruitment
Contact Detail:
Workshop Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with the various channels of customer support mentioned in the job description. Practising how to respond to queries via phone, email, and social media will give you a solid edge during the interview.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've efficiently resolved customer issues in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 3
Research common customer service scenarios and think about how you would handle them. Being able to discuss these during your interview will show that you're proactive and ready for the role.
✨Tip Number 4
Emphasise your teamwork skills, as collaboration is key in this role. Be prepared to share experiences where you've worked effectively with others to improve customer service outcomes.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in online and phone support. Use specific examples that demonstrate your ability to resolve enquiries efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention your positive approach and creative thinking, and explain how these traits will help you excel as a Customer Support Advisor.
Highlight Relevant Skills: In your application, emphasise skills such as attention to detail, problem-solving, and collaboration. These are crucial for maintaining high customer service ratings and ensuring smooth processes.
Follow Application Instructions: Carefully read the application instructions provided by the company. Ensure you submit all required documents and adhere to any specified formats or guidelines to avoid disqualification.
How to prepare for a job interview at Workshop Recruitment
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully resolved customer issues, especially in fast-paced environments. This will demonstrate your ability to handle the demands of the role.
✨Familiarise Yourself with Digital Tools
Since the role involves using a digital ticketing system, make sure you are comfortable with similar tools. If you have experience with any customer support software, mention it during the interview to show your readiness for the job.
✨Emphasise Team Collaboration
The job requires working collaboratively with various teams. Prepare examples of how you've worked effectively with others in past roles. This will illustrate your ability to contribute positively to the company's customer service ratings.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to follow processes. Practice answering scenario-based questions where you explain how you would handle specific customer enquiries or complaints.
