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- Tasks: Support Customer Support teams with back-office tasks and customer communication.
- Company: Join a collaborative team focused on delivering excellent customer service.
- Benefits: Enjoy hybrid working, 25 days holiday, and an employee assistance programme.
- Why this job: Be part of a supportive environment where your contributions make a real impact.
- Qualifications: Strong communication skills and proficiency in Microsoft Office 365 are essential.
- Other info: Early finish on Fridays and on-site parking available.
In this role you will support the Customer Support teams, you will deal with a number back-office tasks, data entry and any follow up administration support required to deliver required service levels. Whilst most of your duties are supporting internal teams, you must be confident in inbound and outbound communication with customers.
Make sure to apply with all the requested information, as laid out in the job overview below.
Main Duties
Triage customer enquiries, creating a ticket or case reference and assigning to the appropriate team via email or phone to ensure efficient customer journey
Monitor Ticket & Case SLAs for non-conformances, escalating failures to line manager in order to provide a resolution
Maintain and distribute daily, weekly, and monthly report requirements to relevant stakeholders to keep them informed on progress
Provide updates to customers and end users on delayed engineer attendance, orders or out of stock items in order to maintain a positive customer experience
Monitor Order reporting, assisting with escalations and closing or escalating aged orders
Ensure all case or ticket related records and documents are kept updated utilising the required systems
Maintain Technical Services file structure including Holiday and Office Rotas to ensure data integrity
Issue copies of invoices and assisting with credit note creation
Place Orders and raise Return Order requests on behalf of Technical Services teams to help maintain service levels.
Update daily reports and maintain SharePoint folders to ensure data integrity is maintained.
Skills and Knowledge
Excellent communication skills both verbal and written, utilising all mediums to communicate effectively.
Ability to multitask, prioritising workload and focusing on accuracy of data
Capability to work well under pressure
Proficient in the use of Microsoft Office 365, namely SharePoint & Excel
Reception or Administration NVQ or similar is desirable
Positive can-do attitude
Curious and always looking for ways to improve
Able to take ownership of tasks
Customer focused and driven to exceed excellence
Salary and Other Details
£24K
8.30am – 5.00pm (early finished Friday)
Hybrid Working
25 days holiday
Pension
Employee assistance programme
On site parking
Excellent working environment
Collaborative and supportive team
Customer Support Administrator employer: Workshop Recruitment
Contact Detail:
Workshop Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Familiarise yourself with the tools and systems mentioned in the job description, especially Microsoft Office 365, SharePoint, and Excel. Being proficient in these will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role involves a lot of customer interaction, being able to convey information clearly and effectively will be crucial. Consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Showcase your ability to multitask and prioritise by preparing examples from your past experiences. Think of situations where you successfully managed multiple tasks under pressure, as this will highlight your capability to handle the demands of the role.
✨Tip Number 4
Research common customer support challenges and think about how you would address them. This will not only prepare you for potential interview questions but also show your proactive approach and commitment to providing excellent customer service.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and administration. Emphasise your communication skills and any experience with data entry or ticketing systems, as these are crucial for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the job description. Mention specific examples of how you've successfully managed customer inquiries or administrative tasks in the past.
Highlight Relevant Skills: Clearly outline your proficiency in Microsoft Office 365, especially SharePoint and Excel. If you have any certifications or training related to administration or customer service, be sure to include those as well.
Follow Application Instructions: Carefully read the job overview and ensure you include all requested information in your application. This shows attention to detail and respect for the application process, which is important for a customer-focused role.
How to prepare for a job interview at Workshop Recruitment
✨Showcase Your Communication Skills
As a Customer Support Administrator, excellent communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to role-play a customer interaction, so practice articulating your thoughts clearly and confidently.
✨Highlight Your Multitasking Abilities
This role requires juggling multiple tasks simultaneously. Share examples from your past experiences where you successfully managed competing priorities. This will show that you can handle the fast-paced environment of customer support.
✨Familiarise Yourself with Relevant Tools
Proficiency in Microsoft Office 365, especially SharePoint and Excel, is essential. Brush up on these tools before the interview. You may be asked about your experience with data entry or report generation, so be ready to discuss how you've used these applications effectively.
✨Demonstrate a Customer-Focused Mindset
The role is all about enhancing the customer experience. Prepare to discuss how you have gone above and beyond for customers in previous roles. Show that you understand the importance of maintaining a positive customer journey and are driven to exceed expectations.
