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- Tasks: Coordinate repairs and maintenance, manage records, and support the contact center team.
- Company: Join a dynamic construction services company focused on efficient tenant communication.
- Benefits: Enjoy a competitive salary of £12 per hour and a structured Monday to Friday schedule.
- Why this job: Gain valuable experience in administration while making a real impact in the community.
- Qualifications: Strong organizational skills, attention to detail, and proficiency in Excel are essential.
- Other info: This role offers a chance to develop your career in a supportive environment.
Our client who provides construction services is looking for a candidate who is confident completing administration, communicating with tenants, the local council to coordinate repairs and maintenance services. Working in the contact centre, you will assist with the allocation of responsive repair jobs and ensure records are accurately maintained of the jobs undertaken. Duties will include.. Allocate work in a timely manner to operatives on a daily basis. Liaise with the Resource Manager regarding the provision of additional labour to the response team and organising other work for operatives during downtime. Update and maintain database with details of appointments & completed works in a timely manner, ensuring accuracy of entries. Provide general clerical and administrative support including typing, filing, maintenance of department records, telephone answering and message taking. Any other ad hoc administrative duties as may be required from time to time. You must have… Excellent organisational/time management skills Excellent administration/word processing skills Demonstrate attention to detail and accuracy at all times Ability to work under pressure to strict deadlines Strong communication skills Strong word processing and Excel skills Working hours Monday to Friday 8am – 5pm (40 hours per week) Salary £12 per hour (£24,960)
Customer Service Coordinator - Repairs and Maintenance employer: Workshop Recruitment
Contact Detail:
Workshop Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator - Repairs and Maintenance
✨Tip Number 1
Familiarize yourself with the specific software and tools commonly used in customer service coordination, especially those related to repairs and maintenance. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you handle tenant inquiries or coordinate with local councils. This will help you feel more confident and prepared for real-life situations that may arise in the role.
✨Tip Number 3
Showcase your organizational skills by preparing examples of how you've successfully managed multiple tasks or projects simultaneously in previous roles. Be ready to discuss these experiences in detail during your interview.
✨Tip Number 4
Research common challenges faced in the repairs and maintenance sector, and think about how you would address them. Being able to discuss potential solutions during your interview will demonstrate your proactive approach and problem-solving abilities.
We think you need these skills to ace Customer Service Coordinator - Repairs and Maintenance
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and skills required for the Customer Service Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous roles that involved administration, customer service, or coordination of repairs and maintenance. Use specific examples to demonstrate your organizational and communication skills.
Showcase Your Skills: Clearly outline your excellent time management, attention to detail, and proficiency in word processing and Excel. Provide examples of how you have successfully managed multiple tasks under pressure in past positions.
Proofread Your Application: Before submitting, carefully proofread your application materials to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Workshop Recruitment
✨Showcase Your Organizational Skills
Since the role requires excellent organizational and time management skills, be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects simultaneously.
✨Demonstrate Attention to Detail
Highlight instances where your attention to detail made a significant impact on a project or task. This could include maintaining accurate records or ensuring that all communications were clear and precise.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, and be ready to explain how you would handle communication with tenants and local councils.
✨Prepare for Administrative Questions
Expect questions related to your administrative skills, such as your proficiency in word processing and Excel. Be ready to discuss your experience with these tools and how you've used them to improve efficiency in previous roles.
