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For Companies At a Glance
- Tasks: Be the first point of contact for customer enquiries and ensure efficient service.
- Company: Join a world leader in products and aftersales services known for excellent customer support.
- Benefits: Enjoy hybrid working, competitive pay, and on-site parking after training.
- Why this job: Gain valuable experience in customer service while being part of a supportive team culture.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: This is a 6-month temporary contract with full-time hours.
Customer Service Advisor
The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business during the next 6-months. In this role you will be responding to all types of consumers led correspondence so an ability to converse professionally both via verbal and written means is a must.
Main Duties
* Be the first point of contact for all inbound Customer Support Enquires into the contact centre
* Triage customer enquiries, creating a ticket or case reference and assigning to the appropriate department or colleague either via email, telephone or written communication to ensure efficient and low effort customer service
* Monitor open tickets and cases and bring to full resolution once query owner has provided solution, escalating where necessary to ensure proactive service is always maintained.
* Provide timely updates to customers and end users to maintain a positive customer journey.
Skills and Knowledge
* Positive can-do attitude and always looking for ways to improve
* Able to take ownership of tasks
* Customer focused and driven to exceed excellence
* Team player who encourages positive communication and respect
* Experience working in Customer Service within a Contact Centre
* Proficient in the use of various software applications
* Be able to communicate effectively via multiple channels including over the telephone, email, chat or online ticket.
* Handling large volumes of queries (up to 100 per day during peak times)
Additional Information
* Working Hours: Monday to Thursday – 08.30 – 17.00 and Friday – 08.30 – 16.00 – 37.75 hours
* Salary: £12.80 per hour
* 6-month temporary contract
* Hybrid working once training is complete
* On site parking
Customer Service Advisor employer: Workshop Recruitment
Contact Detail:
Workshop Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you engage with customers more effectively and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be handling various customer inquiries, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to handle high volumes of queries. Prepare examples from your past experiences where you've successfully managed multiple tasks or resolved numerous customer issues efficiently.
✨Tip Number 4
Emphasise your team player attitude during any interactions. Highlighting your ability to work collaboratively and maintain positive communication can make a significant difference in your application.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially within a contact centre environment. Emphasise your ability to handle high volumes of queries and your proficiency with various software applications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your positive attitude and customer-focused approach. Mention specific examples of how you've exceeded customer expectations in previous roles and your ability to communicate effectively across different channels.
Showcase Communication Skills: Since the role requires professional verbal and written communication, ensure your application is free from errors. Use clear and concise language, and consider including a brief example of a successful customer interaction you've had in the past.
Highlight Teamwork and Ownership: In your application, illustrate your ability to work as part of a team and take ownership of tasks. Provide examples of how you've collaborated with colleagues to resolve customer issues or improve service delivery.
How to prepare for a job interview at Workshop Recruitment
✨Showcase Your Communication Skills
As a Customer Service Advisor, effective communication is key. Be prepared to demonstrate your ability to converse professionally, both verbally and in writing. Practice common customer service scenarios to showcase your skills during the interview.
✨Highlight Your Problem-Solving Abilities
Employers are looking for candidates who can take ownership of tasks and resolve issues efficiently. Prepare examples from your past experiences where you successfully triaged customer enquiries or resolved conflicts, showing your proactive approach.
✨Emphasise Teamwork and Positive Attitude
This role requires a team player who encourages positive communication. Be ready to discuss how you've collaborated with colleagues in previous roles and how your positive can-do attitude has contributed to a successful team environment.
✨Familiarise Yourself with Relevant Software
Since proficiency in various software applications is essential, make sure to mention any relevant tools you’ve used in the past. If possible, research the specific software the company uses and express your willingness to learn quickly.
