At a Glance
- Tasks: Manage customer accounts and respond to inquiries in a fast-paced environment.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy 25 days holiday, on-site parking, and a pension plan once permanent.
- Other info: This is a 4-month contract with potential for permanent placement.
- Why this job: Great opportunity to build relationships and develop your communication skills.
- Qualifications: Strong relationship-building skills and excellent verbal/written communication required.
The predicted salary is between 28800 - 43200 £ per year.
Our client is looking for a well-organised and motivated person. They have a full-time position for a Customer Services Account Manager who will manage a portfolio of accounts working as part of a busy, fast paced team This is initially a 4-month contract with a view to go permanent.
Main Duties
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries by processing orders, quotes, and other requests
- Organize workflow to meet customer timeframes
- Communicate and coordinate with internal departments to ensure quotes and works are completed timely
- Manage administration behind all customer orders
- Keep in touch with customers throughout order process
Skills and Knowledge
- Experience building strong working relationships with customers
- Innovative and motivated
- Exceptional communicator both written and verbal
- A good team player
- Able to prioritise and multi task
- Excellent administrative skills with good attention to detail
Other Details
- £26K - paid weekly
- 25 days holiday once permanent
- On-site parking
- 8.30am - 5.00pm - 1 hour lunch
- Pension
Customer Account Manager in Gosport employer: Workshop Recruitment
Join a well-established organisation that values proactive and organised individuals in the role of People and Operations Assistant. With a predominantly remote working environment, you will enjoy the flexibility of home working while being part of a supportive team that prioritises employee growth and development. Located near Portsmouth, this role offers a collaborative work culture where your contributions are recognised, and you can thrive in a dynamic setting focused on operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager in Gosport
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you engage with customers more effectively and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role requires exceptional communication, consider role-playing customer interactions or drafting responses to common inquiries to build your confidence.
✨Tip Number 3
Showcase your organisational skills by preparing a mock workflow for managing customer accounts. This could involve outlining how you would prioritise tasks and ensure timely responses, which is crucial for this position.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
We think you need these skills to ace Customer Account Manager in Gosport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and account management. Use specific examples that demonstrate your ability to build strong relationships with customers and manage multiple tasks effectively.
Craft a Compelling Cover Letter:Write a cover letter that showcases your motivation for the role and your understanding of the company's needs. Mention your exceptional communication skills and how you can contribute to their fast-paced team.
Highlight Relevant Skills:In your application, emphasise your administrative skills and attention to detail. Provide examples of how you've successfully managed customer inquiries and orders in previous roles.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for this role.
How to prepare for a job interview at Workshop Recruitment
✨Showcase Your Organisational Skills
As a Customer Account Manager, you'll need to demonstrate your ability to manage multiple accounts efficiently. Prepare examples of how you've organised workflows in previous roles to meet deadlines and customer expectations.
✨Communicate Clearly
Exceptional communication is key for this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Consider preparing a few scenarios where you successfully resolved customer inquiries or issues.
✨Highlight Team Collaboration
Since the role involves working within a busy team, be ready to discuss your experiences as a team player. Share specific instances where you collaborated with colleagues to achieve a common goal or improve customer satisfaction.
✨Demonstrate Attention to Detail
With excellent administrative skills being crucial, prepare to discuss how you ensure accuracy in your work. Bring examples of how your attention to detail has positively impacted customer orders or internal processes in your past roles.
