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- Tasks: Coordinate repairs and maintenance by managing calls and updating records.
- Company: Join a local service provider focused on repairs, maintenance, and construction.
- Benefits: Enjoy healthcare, discounts, mental health support, and fun company events.
- Why this job: Perfect for those who thrive in customer service and enjoy a dynamic work environment.
- Qualifications: Previous call centre experience and strong attention to detail required.
- Other info: Work Monday to Friday, 8am to 5pm, with opportunities for personal development.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Do you have experience working in a strong phone based role or ideally within a call / contact centre environment? If so, this may be the ideal role for you if you enjoy both customer service and coordination of services.
Our client, who provides repairs, maintenance and construction services in the local area is looking for a candidate who is confident on the telephone whilst taking accurate information, completing administration on inhouse systems and communicating with tenants, the local council and the inhouse trades team to coordinate repairs and maintenance services for both responsive and programmed works ensuring records are accurately maintained of the jobs undertaken.
Working in the contact centre your duties will include…
- Receiving inbound calls from the local council, tenants and trades in regards to responsive and planned repair works.
- Make calls to book appointments for works with tenants and be point of contact during completion
- Inputting the works information on the job management systems with accuracy
- Allocate work in a timely manner to trade operatives on a daily basis, whilst understanding their availability and whereabouts.
- Liaise with the Resource Manager regarding the provision of additional labour to the response team and organising other work for operatives during downtime.
- Update and maintain database with details of appointments & completed works in a timely manner, ensuring accuracy of entries.
- Provide general clerical and administrative support including typing, filing, maintenance of department records, telephone answering and message taking.
- Any other ad hoc administrative duties as may be required from time to time.
Experience, Knowledge and Skills required…
- Previous call/contact centre experience or strong phone based work previously
- Demonstrate attention to detail and accuracy at all times
- Ability to work under pressure to strict deadlines
- Strong word processing and Excel skills
Working hours
- Monday to Friday 8am – 5pm (40 hours per week)
Employee benefits include:
- BUPA select healthcare scheme (upon successful completion of probation period)
- Rewards portal offering discounts to hundreds of shops and restaurants
- Support for health and mental wellbeing for staff and their families
- Personal Wealth Financial Wellbeing support
- Mental Health First Aiders
- Christmas Club savings scheme
- Company-funded annual Family Summer Fun Day and Christmas Party
- Corporate discount to local Gym Membership
- Ability to buy and sell annual leave
- Company sick pay policy
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Contact Centre Coordinator employer: Workshop Recruitment
Contact Detail:
Workshop Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Coordinator
✨Tip Number 1
Familiarise yourself with the specific services provided by the company. Understanding their repair, maintenance, and construction services will help you communicate effectively during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your phone communication skills. Since this role heavily relies on telephone interactions, consider role-playing scenarios with a friend to enhance your ability to take accurate information and manage calls efficiently.
✨Tip Number 3
Brush up on your organisational skills. Being able to coordinate multiple tasks and manage time effectively is crucial in a contact centre environment, so think of examples from your past experiences where you've successfully juggled various responsibilities.
✨Tip Number 4
Research common software used in contact centres, particularly job management systems. Familiarity with these tools can give you an edge, as it shows you're proactive and ready to hit the ground running.
We think you need these skills to ace Contact Centre Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in call or contact centre roles. Emphasise your customer service skills and any specific achievements that demonstrate your ability to handle phone-based tasks effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention your previous experience in similar environments and how it has prepared you for the responsibilities outlined in the job description.
Highlight Attention to Detail: In your application, provide examples of how you've demonstrated attention to detail in past roles. This could include managing databases, ensuring accuracy in records, or handling customer inquiries with precision.
Showcase Your Communication Skills: Since the role involves liaising with various stakeholders, highlight your communication skills. Provide examples of how you've successfully coordinated with teams or clients in previous positions.
How to prepare for a job interview at Workshop Recruitment
✨Showcase Your Phone Skills
Since the role requires strong phone-based communication, be prepared to demonstrate your telephone etiquette. Practice answering common customer queries and handling difficult situations calmly and professionally.
✨Highlight Attention to Detail
Accuracy is key in this position. Bring examples of how you've maintained detailed records or managed information in previous roles. This will show that you understand the importance of precision in coordinating services.
✨Demonstrate Your Ability to Work Under Pressure
The job involves working to strict deadlines, so be ready to discuss times when you've successfully managed multiple tasks under pressure. Use specific examples to illustrate your ability to prioritise effectively.
✨Familiarise Yourself with Job Management Systems
If you have experience with job management or database systems, mention it during the interview. If not, do some research on common systems used in contact centres to show your willingness to learn and adapt.
