At a Glance
- Tasks: Lead and support a dynamic Customer Service team while managing orders and customer queries.
- Company: Established medical technology business with a focus on innovation and teamwork.
- Benefits: Enjoy 25 days holiday, healthcare, pension, life assurance, and more.
- Other info: Join a supportive environment with opportunities for professional growth.
- Why this job: Make a real impact in a hands-on role that combines leadership and customer service.
- Qualifications: Experience in customer service and team leadership, with strong ERP knowledge.
The predicted salary is between 34000 - 36000 £ per year.
Sunbury on Thames | £34-36K + 25 Days Holiday + Healthcare + Pension + Life Assurance | Full-Time | Permanent
Are you an experienced Customer Service Supervisor with strong order management, ERP and team leadership experience? A well-established medical technology business is looking for a Customer Service Supervisor to lead and support its EMEA Customer Service team. This is a hands-on position split approximately 50% team leadership and 50% operational customer service. You will supervise daily performance, coach colleagues and act as the first point of escalation while remaining actively involved in orders, quotations, logistics and customer queries.
Job Responsibilities
- Lead, coach and develop a team of Customer Service Administrators.
- Manage daily workloads and maintain high customer service standards.
- Monitor KPIs and identify opportunities to improve processes and customer experience.
- Onboard new employees and deliver training on systems and service standards.
- Process customer orders, sample requests and quotations when required.
- Manage customer master data and pricing information within the ERP system.
- Oversee shipment issues and resolve escalations with logistics partners.
- Document and standardise processes, workflows and operational procedures.
Skills & Knowledge Required
- Have several years’ experience in customer service, order management or sales operations.
- Demonstrate previous supervisory, team lead, deputy or mentoring experience.
- Possess strong ERP system knowledge, ideally SAP SD.
- Have experience with CRM or ticketing platforms such as Salesforce.
- Demonstrate excellent attention to detail and data accuracy.
- Confidently manage customer and logistics escalations.
- Possess strong problem-solving, communication and organisational skills.
- Experience within medical technology, pharmaceutical or a similar regulated environment is advantageous.
The successful Customer Service Supervisor will receive 25 days’ holiday plus bank holidays, healthcare benefits, contributory pension, life assurance, income protection and on-site parking.
Customer Service Supervisor in Sunbury-on-Thames employer: Workshop Recruitment Careers
Join a leading engineering manufacturer in Bognor Regis, where your skills as a 5 Axis CNC Machinist will be valued and rewarded. Enjoy a competitive hourly rate, flexible weekend hours, and ample opportunities for overtime, all within a supportive work culture that prioritises employee growth and safety. With generous holiday allowances and additional benefits, this role offers a meaningful career path in a dynamic industry.
Contact Details:
Workshop Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor in Sunbury-on-Thames
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Workshop Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Workshop Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Supervisor in Sunbury-on-Thames
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Workshop Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at Workshop Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Workshop Recruitment Careers!
How to prepare for a job interview at Workshop Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
