At a Glance
- Tasks: Assist customers via phone, promote services, and maintain relationships.
- Company: Join a growing company focused on environmental services.
- Benefits: Competitive salary, quarterly bonuses, 33 days holiday, and great perks.
- Other info: Dynamic team environment with opportunities for career growth.
- Why this job: Make a difference while developing your sales and customer service skills.
- Qualifications: Experience in customer service; sales experience is a plus.
The predicted salary is between 31500 - 38500 £ per year.
Do you have experience in a customer service environment and have the desire to help people? Are you happy working on the telephone dealing with inbound calls and enquiries whilst also making outbound calls to lapsed customers to promote the business and maintain relationships? (Full training will be given)
Our client, who specialises in providing services that make a difference to the environment and an essential service for domestic customers, is growing the team. Alongside offering great benefits, there is the opportunity to train in sales and customer service to build on your career too!
Duties:
- Dealing with business inbound calls and diverting to other teams
- Supporting the Manager to implement the sales growth strategy
- Speaking to lapsed customers to win back and promote additional services
- Growing and developing a new customer base in areas of low penetration
- Ensuring the highest levels of customer satisfaction are maintained
- Developing and maintaining the existing customer base
- Supporting the development of sales through targeting prospective and existing/lapsed customers within chosen markets to create relationships and secure new business
- Managing the sales pipeline of leads from the company data, self-generated, marketing and other sources across the business including inbound calls
- Cross and up-selling new products and services to new and existing customer base
- Effectively communicating with all functions within the business to ensure customer satisfaction is guaranteed
- Ensuring all customer activity is logged on the CRM package, including all interaction, calls, emails, meetings, opportunities, quotes and complaints
- Supporting the achievement of daily, monthly and annual targets (call, quote and sales)
- Ensuring Key Performance Indicators (calls per hour, wrap, calls answered) are adhered to and exceeded
Experience:
- Experience of working in a fast-paced customer service environment
- Effective verbal and written communication skills including an ability to effectively deal with telephone and email enquiries
- Identifying opportunities and being pro-active in putting forward ideas and potential solutions
- Good IT skills with experience of using MS Outlook, Word and Excel
- High level of accuracy and attention to detail
- Effective organisational skills
- Evidence of ability to work co-operatively with others to meet tight deadlines
- Previous sales experience is desirable but not necessary; however, the ability to demonstrate an understanding of the knowledge and skills associated with selling is required
Hours: 9.30am – 6.30pm Monday to Friday
Salary and Reward: £28,300 + quarterly bonus scheme, 33 days holiday and a great benefits package.
Customer Service Sales Advisor in Fareham employer: Workshop Recruitment Careers
Join a leading engineering manufacturer in Bognor Regis, where your skills as a 5 Axis CNC Machinist will be valued and rewarded. Enjoy a competitive hourly rate, flexible weekend hours, and ample opportunities for overtime, all within a supportive work culture that prioritises employee growth and safety. With generous holiday allowances and additional benefits, this role offers a meaningful career path in a dynamic industry.
Contact Details:
Workshop Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Sales Advisor in Fareham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Workshop Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Workshop Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Sales Advisor in Fareham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Workshop Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at Workshop Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Workshop Recruitment Careers!
How to prepare for a job interview at Workshop Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
