At a Glance
- Tasks: Drive customer growth and retention by ensuring law firms realise value from our solutions.
- Company: Litera, a leader in legal tech transforming how law firms operate.
- Benefits: Inclusive culture, global team, real growth opportunities, and impactful work.
- Other info: Hybrid work model with travel for strategic meetings and events.
- Why this job: Make a significant impact in the legal tech space with cutting-edge AI.
- Qualifications: Curious, adaptable, and strong communication skills; experience in customer-facing roles.
The predicted salary is between 50000 - 60000 £ per year.
Ready to help shape the future of legal tech? At Litera, we don’t just build software; we transform how the world’s top law firms operate. Every day we raise the bar for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home.
Employment Type: Hybrid employment is designated as "Modified." Your primary work location will be your registered home address, but you must be available for in-person attendance at strategic meetings, client visits, conferences, and team events for a minimum of six days per month. Travel expenses will be reimbursed in accordance with company policy.
Why this Role Matters: This role drives customer growth and retention by ensuring small and mid‑size law firms realize measurable value from onboarding through renewal and beyond. You accelerate product adoption, increase end‑user engagement, and translate data into insights that improve outcomes. Through strong cross‑functional partnership and clear expectation setting, you deliver a consistent customer experience that directly impacts recurring revenue, satisfaction, and long‑term loyalty.
Responsibilities:
- Partner with new and existing customers to lead onboarding, define success outcomes, and build tailored success plans that drive measurable value.
- Analyze usage data to identify trends, remove adoption barriers, and proactively mitigate risk before it impacts retention.
- Identify opportunities to expand value by aligning our solutions to evolving customer workflows and business challenges.
- Build strong relationships with key stakeholders through regular touchpoints, strategic updates, and ongoing success planning.
- Lead onboarding experiences and deliver impactful business reviews that connect product value to customer goals.
- Collaborate cross‑functionally with Sales, Product, and Marketing to share insights, influence roadmap priorities, and amplify customer success stories.
Qualifications:
- Curious, adaptable, and eager to learn.
- Collaborative team player who listens actively and understands customer needs.
- Proactive in engaging customers and driving outcomes.
- Able to guide and educate customers without over‑directing solutions.
- Strong presentation, verbal, and written communication skills.
- Skilled at independent problem solving and troubleshooting.
- Experience in Customer Success, Professional Services, Consulting, or Account Management in a customer‑facing role.
Benefits:
- A culture where people show up for each other and do the right thing.
- A truly global team solving complex, meaningful problems.
- Real growth opportunities, not just talk about them.
- Work at the intersection of legal expertise and cutting‑edge AI.
- The chance to make an impact at scale, not just contribute.
Litera is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Customer Success Manager International employer: WORKSHARE LTD
At Litera, we pride ourselves on fostering a collaborative and inclusive work culture where every team member is empowered to make a real impact in the legal tech industry. With a focus on employee growth and development, we offer meaningful opportunities to engage with cutting-edge AI solutions while working alongside a diverse global team. Our hybrid work model allows for flexibility, ensuring that you can balance your professional and personal life while contributing to transformative projects that shape the future of law.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager International
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Litera on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Litera's products and how they impact law firms. Show us that you’re not just another candidate; demonstrate your passion for legal tech and how you can drive customer success.
✨Tip Number 3
Practice your presentation skills! As a Customer Success Manager, you'll need to communicate effectively. Try explaining complex ideas simply to a friend or family member to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Success Manager International
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer-facing roles and how you've driven outcomes in previous positions. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since strong communication is key in this role, use your application to demonstrate your verbal and written skills. Whether it’s through a well-structured cover letter or clear bullet points in your CV, let us see how you can convey ideas effectively.
Highlight Your Problem-Solving Abilities:We love candidates who can think on their feet! Share examples of how you've tackled challenges in past roles, especially in customer success or account management. This will show us that you're proactive and ready to engage with our clients.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Litera!
How to prepare for a job interview at WORKSHARE LTD
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how onboarding, product adoption, and retention rates impact a company's bottom line. This will show that you’re not just familiar with the role but also understand its significance in driving business success.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about specific instances where you identified issues, proposed solutions, and drove positive outcomes for customers. This will demonstrate your proactive approach and ability to guide clients effectively.
✨Engage with the Company’s Vision
Familiarise yourself with Litera's mission and values. Be ready to discuss how your personal goals align with their vision of transforming legal tech. Showing genuine enthusiasm for their work will help you stand out as a candidate who is not only qualified but also passionate about the industry.
✨Prepare for Cross-Functional Collaboration Questions
Since this role involves working closely with Sales, Product, and Marketing teams, think about how you’ve successfully collaborated in the past. Prepare to share stories that highlight your teamwork skills and how you’ve influenced others to achieve common goals. This will illustrate your ability to thrive in a collaborative environment.
