At a Glance
- Tasks: Lead office furniture installations from planning to execution in a circular operations model.
- Company: Join NORNORM, a fast-growing company redefining the workspace industry sustainably.
- Benefits: Be part of a purpose-driven team with strong values and growth opportunities.
- Other info: Work in a high-trust culture that rewards initiative and collaboration.
- Why this job: Make a real impact on sustainability while developing your project management skills.
- Qualifications: Experience in project management and operations, ideally in logistics or supply chain.
The predicted salary is between 40000 - 50000 £ per year.
NORNORM is a fast‑growing circular scale‑up redefining the workspace industry through a subscription model that is better for people, businesses, and the planet.
We believe furniture should stay in use for as long as possible.
That is why we manage the full lifecycle – from delivery and collection to refurbishment and recirculation – so products can create value again and again.
That means our job does not stop when furniture is delivered. And that is what makes this role different from most implementation or operations roles.
Delivery Manager – Circular Operations will take ownership of office furniture installations from planning to execution, while ensuring that our circular operating model works in practice.
This is a hands‑on, execution‑focused role combining project management, operations, partner coordination, and on‑site leadership.
You will act as the operational lead, make timely decisions under pressure, and ensure projects are delivered on time, within scope, and according to NORNORM’s quality standards.
You will also be part of our global implementation group, sharing learnings and helping build best practices across markets.
- What You’ll Be Doing
- Project planning & delivery: Plan and manage end‑to‑end office furniture installation projects, including timelines, resources, and coordination across internal teams and external partners.
- Order management: Handle outbound orders, change orders, returns, and replacements.
- 3PL warehouse management: Stay in close daily contact with warehouse partners, resolving picking errors, stock discrepancies, and operational issues.
- Stakeholder coordination & communication: Act as the main point of contact for installation partners and internal stakeholders, ensuring clear communication, alignment, and effective issue resolution.
Lead negotiations with installation partners to ensure the right balance between cost and service quality.
- Quality, risk & issue management: Ensure installations meet agreed specifications and quality standards, identify risks early, and find solutions when problems occur.
- Performance tracking & improvement: Track key KPIs related to delivery, cost improvement, and customer satisfaction, and use insights to improve processes and partner performance.
- On‑site execution & leadership: Lead on‑site delivery together with installation partners and internal teams, ensuring quality and safety standards are met, providing clear direction when adjustments are needed, and making timely decisions to keep projects on track.
Is This Role for You?
We imagine that you are practical and solution‑focused, with a strong operational mindset.
You are action‑oriented, comfortable making decisions, and able to follow through to ensure things get done.
You communicate clearly and straightforwardly, are easy to work with, and know how to push back constructively when needed.
- In Addition, You Bring
- Solid experience in project or operations management within an execution‑heavy environment involving physical goods and on‑site delivery, ideally within supply chain, logistics, operations, or a similar field.
- Proven experience managing complex projects with multiple stakeholders.
- Proven experience working with CRM and ERP systems, with Microsoft Dynamics experience being a strong advantage.
- Strong technical and hands‑on understanding of installations or craftsmanship, enabling you to assess quality, challenge solutions, and guide on‑site teams.
- Fluent, confident English, written and spoken.
Why join NORNORM?
Joining NORNORM means being part of something bigger: scaling circularity across the workspace industry while growing in an environment that values curiosity, courage, and collaboration.
We are a purpose‑driven company with strong values: we care, we dare, we do, and we make simple easy.
These principles shape how we work, how we grow, and how we support each other.
You will join a high‑trust culture where initiative is rewarded, with the opportunity to take real ownership, improve how we operate, and help build something that genuinely makes an impact.
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StudySmarter Expert Advice🤫
We think this is how you could land Delivery Manager - Circular Operations - London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Works. and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Works.!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Works. keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Delivery Manager - Circular Operations - London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Works.:This is your chance to really connect with the team at Works.. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Works.
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Works..
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Works. that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Works.. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
