At a Glance
- Tasks: Provide expert guidance and support for employment and personal development.
- Company: Join Citizens Advice Milton Keynes, a trusted community support organisation since 1972.
- Benefits: Full training provided, flexible working locations, and opportunities for personal growth.
- Other info: Dynamic role with opportunities to shape impactful services in a changing job market.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 30000 - 40000 € per year.
Are you passionate about making a positive impact on people’s lives by providing expert guidance and support in the pursuit of employment, training, and personal development? Citizens Advice Milton Keynes is seeking an enthusiastic and dedicated individual to join our Works for Us team as an Information, Advice and Guidance Officer (IAGO). Citizens Advice Milton Keynes has been a cornerstone of support for the community, offering free, confidential, and impartial advice since 1972. Our Works for Us team is committed to delivering a reliable, high-quality, multi-channel service to individuals in Milton Keynes, focusing on improving their skills, providing employment-focused training, and engaging in personal development activities.
As an IAGO, you will work closely with the Works for Us Team Manager to ensure the efficient and effective delivery of employability services to the public. This includes providing face-to-face advice, phone support, and email services. The role demands adaptability to fast-changing priorities, compliance with quality standards, and a commitment to delivering in-depth employability advice and guidance.
The successful candidate will also need to be confident and able to provide coaching and training support to small groups of service users on a sessional basis.
Applicants need to:
- Be competent and confident in using IT and specifically using IT applications and resources on websites.
- Have clear and accurate communication skills, both spoken and written.
- Be able to listen, understand and use information to conduct effective client interviews.
- Be able to work in a team, be organised and manage time effectively.
- Be confident in working towards performance targets.
- Be able to recognise the limits and boundaries of the role.
- Be able to work flexibly across multiple locations, including our main office in central Milton Keynes, outreach settings, community events, and the Citizens Advice office as required.
While a driving licence is not essential, the role requires the ability to travel independently and reliably between service delivery locations in a timely manner. A background in advice giving, career advice or tutoring is desirable. Full training and induction will be provided.
We are an organisation that values continuous development, ensuring our services meet the evolving needs of our clients as they upskill and seek employment in a changing job market. We actively encourage ideas and contributions from our team to help shape a service that delivers meaningful, lasting impact.
The successful applicant/s will need to complete a Qualification in Advice and Guidance as part of their initial training. The successful Applicant/s will be asked to undergo a Disclosure and Barring Service (DBS) check. Interviews TBC. Please note interviews will be held face to face.
Careers Information, Advice and Guidance Officer employer: Works for Us
Citizens Advice Milton Keynes is an exceptional employer dedicated to making a positive impact in the community. With a strong focus on employee development, we offer comprehensive training and support, fostering a collaborative work culture that values innovation and adaptability. Working in the heart of Milton Keynes, our team enjoys the unique advantage of engaging directly with diverse individuals, helping them navigate their paths to employment and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Careers Information, Advice and Guidance Officer
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the job hunt. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock interviews with friends or family. This will help you feel more confident and articulate when it’s time to shine.
✨Tip Number 3
Research the company! Get to know Citizens Advice Milton Keynes inside out. Understanding their mission and values will help you tailor your responses and show that you’re genuinely interested.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Careers Information, Advice and Guidance Officer
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping others shine through. We want to see how passionate you are about making a positive impact on people's lives, so share any relevant experiences that highlight this.
Tailor Your Application:Make sure to customise your application to fit the role of Information, Advice and Guidance Officer. Use keywords from the job description and demonstrate how your skills and experiences align with what we're looking for.
Be Clear and Concise:We appreciate clear communication, so keep your application straightforward and to the point. Avoid jargon and ensure your writing is easy to understand, showcasing your ability to communicate effectively.
Apply Through Our Website:Don't forget to submit your application through our website! This helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it's super easy to do!
How to prepare for a job interview at Works for Us
✨Know Your Stuff
Make sure you understand the role of an Information, Advice and Guidance Officer inside out. Familiarise yourself with Citizens Advice Milton Keynes and their Works for Us team. Be ready to discuss how your skills align with their mission to provide expert guidance and support.
✨Showcase Your Communication Skills
Since clear communication is key in this role, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated with clients or groups in the past, whether through face-to-face interactions or written correspondence.
✨Demonstrate Adaptability
The job requires flexibility and the ability to handle changing priorities. Think of instances where you've successfully adapted to new situations or challenges, and be ready to share these experiences during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you would handle specific client scenarios. Practice answering these types of questions by thinking through potential situations you might encounter as an IAGO and how you would approach them.
