Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Guide injured workers through the claims process and ensure positive outcomes.
- Company: Join WSIB, a leading insurance organisation dedicated to worker support.
- Benefits: Enjoy competitive salary, health benefits, and opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: University degree and two years of experience in case management or customer service.
- Other info: Inclusive workplace with a commitment to diversity and continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
This role requires the successful applicant to commit to an in-office work arrangement up to 5 days a week beginning in 2026. Salary Grade: 213 From: $97,184.05
We anticipate bilingual (French & English) and unilingual permanent opportunities in the following office locations:
- Guelph - Unilingual
- Guelph - Bilingual
- Hamilton – Unilingual
- Hamilton- Bilingual
- Kingston - Unilingual
- Kingston - Bilingual
- London - Unilingual
- London - Bilingual
- North Bay - Unilingual
- North Bay - Bilingual
- Ottawa - Unilingual
- Ottawa - Bilingual
- Sault Ste. Marie – Unilingual
- Sault Ste. Marie - Bilingual
- St. Catharines - Unilingual
- St. Catharines - Bilingual
- Sudbury – Unilingual
- Sudbury - Bilingual
- Thunder Bay - Unilingual
- Thunder Bay - Bilingual
- Timmins - Unilingual
- Timmins - Bilingual
- Toronto - Unilingual
- Toronto - Bilingual
- Waterloo- Unilingual
- Waterloo - Bilingual
- Windsor - Unilingual
- Windsor - Bilingual
At the WSIB, our mission is to support workers and employers when injury or illness happens on the job. We act quickly to provide wage-loss benefits, medical coverage, and practical support to help people recover and return to work. As one of North America's largest insurance organizations, covering over five million people in more than 300,000 Ontario workplaces, we’re committed to making workplaces safer and supporting recovery every step of the way.
Why Work With Us?
- Grow your career through diverse opportunities and continuous learning
- Be valued and recognized for your contributions
- Work in a supportive, team-focused environment
- Access comprehensive health, wellness, and a defined benefit plan
- Receive a competitive salary and, where applicable, a bilingual language bonus
If you’re ready to make a difference and grow your career in a collaborative, high-impact environment, we invite you to apply and join Team WSIB!
About the Opportunity: Case Manager
Are you a strong decision-maker who thrives in a fast-paced environment? Do you communicate clearly, collaborate effectively, and adapt quickly to changing situations? Are you known for following through and getting results? If so, the Case Manager role at WSIB could be your next career move—where your potential meets purpose.
What You’ll Do:
As a Case Manager, you’ll play a vital role in guiding injured workers and employers through the claims process. You will be responsible for making fair and timely decisions, developing and implementing case management plans, and ensuring positive outcomes for all parties. Your work will require you to:
- Make informed decisions based on legislation, policy, and best practices, and communicate these decisions clearly to workers, employers, and healthcare providers
- Gather and analyze information from multiple sources to assess eligibility and progress cases efficiently
- Adapt to new information and changing circumstances, adjusting plans as needed to ensure successful recovery and return-to-work outcomes
- Collaborate with internal teams and external partners, participating in case conferences, sharing best practices, and providing mentorship where needed
- Execute case management plans by coordinating actions, monitoring progress, and ensuring timely follow-through on all activities
- Facilitate open communication between workplace parties, supporting a safe and sustainable return to work
- Identify and address barriers to recovery and return-to-work, leveraging resources and expertise as required
- Resolve disputes proactively and handle requests for reconsideration or appeal in a fair and transparent manner
Who You Are:
We’re looking for individuals who demonstrate:
- Sound decision-making skills and the ability to weigh complex information
- Exceptional communication (verbal and written) with empathy and clarity
- Adaptability to evolving situations and client needs
- Strong teamwork and collaboration within multidisciplinary teams
- Demonstrated ability to follow through and deliver results.
What you will bring:
Education: University completion at undergraduate level.
Experience: Two years prior experience in Adjudication or Case Management and Customer Service.
Adjudication is a process of decision making, gathering and weighing information against guidelines, policy and laws to arrive at an objective outcome. Case management is a process of assessment, planning, facilitation, and advocacy for options and services to meet an individual's needs to promote optimal outcomes. Key activities include: collecting information, making decisions, coordination and actioning activities; reviewing, monitoring, guiding and directing cases towards resolution. This position is currently eligible for an education equivalency. Additional years of experience will be considered in place of levels of education on a 2:1 basis. For every level of education not completed, an additional 2 years of experience will be considered as equivalent, in addition to the minimum prior years of experience as set out in the job requirements. Management has set a minimum threshold for education equivalency at the College diploma program of over one year and up to two years level.
Education Levels:
- College diploma program of over one year and up to two years plus 6 years of experience
- College diploma program of over two years and up to three years plus 4 years of experience
There are no equivalencies for established professional certifications and/or designations.
Our commitment to equity, diversity and inclusion: We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated. The WSIB is committed to being accessible and inclusive, and following barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please let us know when we contact you and we will work with you to meet your needs.
Case Manager (Personne gestionnaire de cas) in London employer: Workplace Safety and Insurance Board (WSIB)
Contact Detail:
Workplace Safety and Insurance Board (WSIB) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Manager (Personne gestionnaire de cas) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at WSIB on LinkedIn. Ask them about their experiences and any tips they might have for landing the Case Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising common case management scenarios. Think about how you'd handle specific situations, like resolving disputes or adapting to new information. This will show your decision-making skills and adaptability, which are key for this role.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when discussing your past experiences. Use examples that highlight your ability to collaborate and follow through on tasks, as these are crucial for a Case Manager.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining Team WSIB and making a difference in the lives of workers and employers.
We think you need these skills to ace Case Manager (Personne gestionnaire de cas) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Case Manager role. Highlight your decision-making skills and experience in case management, as these are key to what we’re looking for!
Showcase Your Communication Skills: Since this role requires exceptional communication, don’t forget to demonstrate your verbal and written skills in your application. Use clear language and provide examples of how you've effectively communicated in past roles.
Highlight Your Adaptability: We love candidates who can adapt to changing situations! Share specific instances where you’ve successfully navigated challenges or adjusted plans to achieve positive outcomes.
Apply Through Our Website: Ready to take the plunge? Make sure to apply through our website for the best chance of getting noticed. We can’t wait to see your application and hopefully welcome you to our team!
How to prepare for a job interview at Workplace Safety and Insurance Board (WSIB)
✨Know Your Stuff
Before the interview, make sure you understand the role of a Case Manager inside and out. Familiarise yourself with WSIB's mission and values, as well as the specifics of the claims process. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Decision-Making Skills
Prepare examples from your past experience where you've had to make tough decisions or manage complex cases. Highlight how you gathered information, weighed options, and communicated your decisions clearly. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Practice Your Communication
As a Case Manager, clear communication is key. Practice articulating your thoughts and ideas, both verbally and in writing. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering potential questions.
✨Be Ready to Adapt
The role requires adaptability to changing situations. Think of instances where you've successfully adjusted your plans based on new information or circumstances. Be prepared to discuss these examples during the interview to showcase your flexibility and problem-solving skills.
