Workplace Plus is a leading London-based managed office provider, helping businesses enjoy the benefits of a service-led and hands-off workplace while retaining the independence of their own private office.
We manage all aspects of our clients' workplaces, from utilities and connectivity to cleaning, maintenance and day-to-day office operations.
We're a close-knit, ambitious team with a strong focus on client relationships and service quality.
The Role
We're looking for a proactive and personable Client Services Manager to join our growing team.
You'll be responsible for managing a portfolio of clients, acting as their main point of contact and ensuring their offices run smoothly.
The role combines client relationship management, supplier coordination and day-to-day workplace operations. You'll work closely with the wider team to deliver a consistently high standard of service.
Key Responsibilities
- Act as the main point of contact for an allocated portfolio of clients.
- Build strong relationships with occupiers and understand their workplace requirements.
- Manage client enquiries, requests and issues, ensuring timely and effective resolutions.
- Maintain regular communication and proactively identify opportunities to improve the client experience.
- Coordinate workplace services, including cleaning, utilities, IT connectivity, maintenance and office supplies.
- Liaise with suppliers, contractors, landlords and managing agents.
- Arrange and oversee maintenance works, servicing and other operational requirements.
- Monitor supplier performance and ensure services are delivered to a high standard.
Operations & Administration
- Support the onboarding and mobilisation of new clients.
- Maintain accurate client records and track outstanding requests.
- Assist with supplier quotations, invoicing queries and general administration.
- Work collaboratively with colleagues to improve processes and service delivery.
About You
Ideally, you'll have 1-4 years of experience supporting commercial office occupiers or tenants, preferably within a managed office, serviced office, flexible workspace or commercial property management environment.
We're looking for someone who has:
- Experience in client services, occupier relations, workplace management or a similar role.
- A good understanding of day-to-day office operations and workplace services.
- Excellent communication and relationship-building skills.
- Strong organisational skills and attention to detail.
- A proactive, practical approach to problem-solving.
- Confidence managing multiple priorities and taking ownership of tasks.
- A positive attitude and willingness to work as part of a team.
Why Join Us?
You'll be joining an independent, growing business where your contribution will make a genuine difference.
Be part of a friendly, collaborative working environment, a varied portfolio of London clients and opportunities to develop your skills and responsibilities as the business grows.
