At a Glance
- Tasks: Provide legal information and support to clients while working in a hybrid environment.
- Company: Join WPO, the largest independent provider of holistic wellbeing solutions.
- Benefits: Enjoy gym reimbursement, tuition reimbursement, and comprehensive training.
- Other info: Be part of a diverse team committed to employee wellbeing and personal growth.
- Why this job: Make a real difference in people's lives while developing your legal skills.
- Qualifications: Diploma in law and strong communication skills required.
The predicted salary is between 37288 - 45574 £ per year.
Who we are: Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.
Current Opportunity: Legal Information Specialist
Location: Covent Garden, London
Onsite/ Remote/ Hybrid: Remote
What you will do: Workplace Options have an exciting opportunity for a Legal Information Specialist in our Ealing, London office. This would be a hybrid position with a mixture of home and office working days. The Legal Information Specialist will staff our information service support line, provide support, information and advice to service users. They provide a confidential service covering a full range of legal queries (Family, consumer, housing, employment law etc) as well as assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
Responsibilities:
- Deliver information services in a responsive, efficient, ethical and professional manner providing accurate and appropriate information for EAP clients.
- Utilise telephone counselling and coaching skills in the provision of information, advice and support to non-clinical callers and implement action plan accordingly.
- Work in co-operation with the clinical team to immediately pass on critical or emergency cases on the helpline to the clinical manager.
- Develop and organise information packs and facts sheets appropriate to the needs of service users.
- Proactive maintenance of resources database for the services team including HR, Health & Safety and legal developments.
- Keep up to date with legislation, case law, policies and procedures relating to benefits and undertake appropriate training.
- Assist in the improvement and enhancement to the EAP Information Service.
- Record all relevant data in the client relationship management (CRM) system from service users.
- Any additional tasks pertinent to the position, as deemed appropriate by management.
Qualifications/Skills:
- Minimum of a diploma in law.
- Experience delivering legal information or working in a legal environment advantageous.
- Strong written and spoken communication skills.
- Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service.
- Proficient in conflict resolution skills.
- Ability to organize and prioritize effectively.
- Outstanding organizational, relationship-building and interpersonal communication skills.
What we offer: At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include: Gym reimbursement, Transport reimbursement, Tuition reimbursement, Permanent health insurance, Life insurance, Mentorship programme, CPD training reimbursement, EAP benefits, Employee exchange programme, Comprehensive training provided for this position.
At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes. We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.
Legal Information Specialist in London employer: Workplace Options
Workplace Options, in partnership with Behavioral Health Systems, offers a dynamic and supportive work environment for Care Coordinators in Birmingham, Alabama. With a strong focus on employee growth and development, the company provides comprehensive training and continuing education opportunities, ensuring that staff are well-equipped to deliver high-quality patient care. The collaborative culture fosters positive interactions among team members and clients, making it an excellent place for those seeking meaningful and rewarding employment in the mental health field.
StudySmarter Expert Advice🤫
We think this is how you could land Legal Information Specialist in London
✨Get Involved in Law Societies
Join local law societies and attend their events – they're often a goldmine for networking and job opportunities in the legal field. Plus, it’s a great way to meet other budding lawyers and experienced solicitors who could provide vital insights and connections.
✨Tap into Online Legal Communities
Don’t underestimate the power of online platforms like LinkedIn and specific legal forums. Get active in discussions or share your thoughts on recent legal developments – this not only builds your visibility but also showcases your passion and knowledge in law.
✨Attend Career Fairs and Workshops
Look out for career fairs and workshops specifically focused on law. Many law firms, including Workplace Options, will be scouting for fresh talent, so bring your A-game and don’t shy away from making a memorable impression.
✨Leverage Your University’s Career Services
If you’re still in university or have recently graduated, latch onto your career services! They often have connections with law firms looking for graduates and can guide you through the application process tailored for the legal sector.
We think you need these skills to ace Legal Information Specialist in London
Some tips for your application 🫡
Highlight Your Legal Knowledge:When applying for a full-time role in legal services at Workplace Options, make sure to demonstrate your understanding of key legal principles and areas of law relevant to the position. Include any specific coursework, modules, or certifications, like LPC or BPTC qualifications, that showcase your legal expertise directly on your CV.
Showcase Your Research Skills:In the legal field, strong research skills are crucial. Use your application to illustrate how you've utilised these skills in past studies or work experiences – whether that's through past internships or significant projects. Mention any legal databases or tools you’re proficient in, as this can give you an edge.
Tailor That Cover Letter!:Your cover letter is your chance to shine! Make it personal by expressing your genuine interest in Workplace Options and the specific role of Legal Information Specialist. Talk about why you want to be part of their team, how your unique experiences align with their values, and why you’re passionate about the legal sector.
Stay Formal but Friendly:While we all know the legal world can be pretty formal, don’t be afraid to let a bit of personality shine through in your written application. Use a respectful tone, but feel free to inject a little warmth; this approach can help you stand out and show you're a great fit for Workplace Options’s culture!
How to prepare for a job interview at Workplace Options
✨Know Your Legal Principles
Brush up on foundational legal principles relevant to the specific area of law you’re applying for, whether it’s corporate, criminal, or family law. We might get asked situational questions to test your knowledge, so being articulate about key concepts will make you stand out.
✨Be Ready for Case Studies
Full-time legal roles often involve case studies during interviews. Prepare to analyse a hypothetical case and discuss your approach to it. Practising this with a peer or mentor can help us refine our reasoning and articulate a solid legal argument.
✨Show Off Your Research Skills
As legal professionals, strong research skills are a must. Have examples ready of how you've effectively used legal databases or conducted thorough legal research in your past experiences. It's a great way to demonstrate your readiness for the role at Workplace Options.
✨Exude Professionalism and Confidence
In the legal field, professionalism is key. During the interview, we should maintain good eye contact and communicate clearly to show that we’re not just knowledgeable, but also confident. This can make a positive impression on your potential colleagues at Workplace Options.
