At a Glance
- Tasks: Provide emotional support and resources to clients and their families.
- Company: Global leader in wellbeing services with a focus on employee empowerment.
- Benefits: Gym reimbursement, tuition reimbursement, health insurance, and comprehensive training.
- Other info: Join a vibrant, inclusive community that champions personal growth and collaboration.
- Why this job: Make a real difference in people's lives while working remotely or hybrid.
- Qualifications: Excellent customer service skills and strong communication abilities.
The predicted salary is between 31500 - 38500 £ per year.
With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we've partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today's changing workforce. Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Together, we're building healthier, more resilient organizations—one person at a time.
Customer Service/Triage Specialist Remote/Hybrid/Onsite: Must be UK based. Can be remote or hybrid depending on your proximity to our Ealing, London office. Workplace Options have an exciting opportunity for a Customer Service/Triage Specialist to join our Information team in the UK. Our Customer Service/Triage Specialists provide personal and family assistance to members and their families, including counselling, wellness, financial and legal support.
Researching and referring clients to various resources in the community depending on the client's situation. Cases may involve research on:
- Education-College/Financial Aid
- Tutoring Services
- Public/Private Schools
Cases may require locating resources regarding Family Services:
- Adoption
- Parenting Classes
- Birthing Classes
- Support Groups
Support provided may be related to Relocation Services:
- Apartments
- Estate Agents
- Subsidised Housing
- Moving companies
Calls may be answered with regards to Social Services:
- Rental Assistance
- Utility Assistance
- Child Care Subsidy
- Housing Subsidy
- Financial planning
Required Skills: To excel in this role, you will need the following skills:
- Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service.
- Outstanding organizational, relationship-building and interpersonal communication skills.
At Workplace Options, we don't just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. We offer gym reimbursement, transport reimbursement, tuition reimbursement, permanent health insurance, life insurance, mentorship programme, CPD training reimbursement, EAP benefits, employee exchange programme, and comprehensive training provided for this position.
At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.
Workplace Options collects and processes personal data in accordance with applicable data protection laws.
Customer Service Representative - Remote (Permanent) in London employer: Workplace Options
At Workplace Options, we pride ourselves on being an exceptional employer that prioritises the wellbeing of our employees just as much as we do for our clients. With a strong commitment to professional development, including comprehensive training and mentorship programmes, we foster a supportive and inclusive work culture that empowers our team members to thrive. Located in the UK, our remote EAP Counsellor role offers competitive benefits and the unique opportunity to make a meaningful impact on individuals' lives while enjoying a flexible work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Remote (Permanent) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Workplace Options. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Workplace Options before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative - Remote (Permanent) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Workplace Options:Your cover letter is your chance to shine! Tell us why you want to work at Workplace Options specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Workplace Options!
How to prepare for a job interview at Workplace Options
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
