At a Glance
- Tasks: Provide empathetic counselling and support to clients via phone, video, chat, and email.
- Company: Join WPO, a leading provider of holistic wellbeing solutions trusted by Fortune 500 companies.
- Benefits: Enjoy life plans, gym reimbursements, tuition support, mentorship, and professional development opportunities.
- Other info: Hybrid work model with a commitment to employee wellbeing and diversity.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Masters in Clinical Psychology, 2 years experience, fluent in Portuguese and English.
The predicted salary is between 36000 - 60000 € per year.
Who we are: Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customised programs and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organisations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.
Current Opportunity: EAP Counsellor
Location: Dublin
Onsite/Hybrid/Remote: Hybrid
What you will do: Our EAP Counsellors engage with participants over the phone, video, chat & email all while demonstrating what we call: The Power of a Good Conversation – creating a connection with the client to ensure they feel heard, supported, and cared for. It’s difficult to describe an average day for our counsellors, as each caller presents with a unique set of challenges, and it would be from your clinical conversation that would help each person navigate a way forward.
If you are a mental health provider that wants to provide emotional support with a warm and empathic approach to people of all ages, cultures, and backgrounds from around the world, this is the role for you.
Responsibilities:
- Provide single session telephonic and video counselling, in-the-moment support and crisis management in a supportive, ethical and professional manner while maintaining client confidentiality.
- Assess clients thoroughly to ensure appropriateness for short-term counselling.
- Assess and manage high risk calls and work closely with individuals at risk.
- Appropriately refer clients to external resources or within WPO as part of our holistic approach.
- Collaboratively develop clear and concise treatment plans for clients.
- Maintain clear clinical and task-oriented documentation in case management system.
- Any additional tasks pertinent to the position, as deemed appropriate by clinical management.
Qualifications/Skills: To excel in this role, you will need the following qualifications and skills:
- Masters degree in Clinical Psychology, counselling or related field.
- 2 years of experience in Clinical Psychology.
- Applicants must be members of the Portuguese Board of Psychologists.
- Fluent in Portuguese and English.
- Experience in solution focused counselling.
- Excellent IT and administration skills.
- Experience of working within a service centre environment would be advantageous.
- Experience working for an organisation with listening/counselling/support services would also be an advantage.
What we offer: At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:
- Life plan
- Gym reimbursement
- Cycle to work scheme
- Tuition reimbursement
- Professional licence reimbursement
- Clinical supervision
- 24/7 support for risk calls
- Mentorship programme
- CPD training reimbursement
- Access to professional monthly clinical development webinars & professional development workshops
- EAP benefits
- Employee exchange programme
At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organisation is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes. We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.
EAP Counsellor employer: Workplace Options
At Workplace Options, we pride ourselves on being a leading provider of holistic wellbeing solutions, dedicated to enhancing employee wellbeing globally. Our hybrid work model in Dublin offers flexibility, while our comprehensive benefits—including professional development opportunities, mentorship programmes, and a commitment to diversity—create a supportive and empowering environment for our EAP Counsellors. Join us to make a meaningful impact in the lives of individuals from diverse backgrounds, all while being part of a vibrant and inclusive community.
StudySmarter Expert Advice🤫
We think this is how you could land EAP Counsellor
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health field and let them know you're on the lookout for EAP Counsellor roles. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your conversation skills! Since the role is all about creating connections, consider doing mock interviews with friends or colleagues. This will help you get comfortable with discussing your approach to counselling and how you can support clients effectively.
✨Tip Number 3
Showcase your empathy! When you get the chance to interview, share specific examples of how you've helped clients in the past. Highlight your ability to assess and manage high-risk situations, as this will demonstrate your readiness for the challenges of the role.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, you'll find all the latest opportunities and resources to help you land that EAP Counsellor position with us at WPO.
We think you need these skills to ace EAP Counsellor
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for mental health shine through! We want to see how much you care about helping others and making a difference in their lives.
Tailor Your Application:Make sure to customise your application to fit the EAP Counsellor role. Highlight your relevant experience and skills that align with what we’re looking for, especially your counselling approach and any specific techniques you use.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences are easy to read and understand. Avoid jargon unless it’s necessary!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Workplace Options
✨Know Your Stuff
Before the interview, brush up on your knowledge of EAP counselling and the specific challenges clients might face. Familiarise yourself with WPO's approach to wellbeing and how they support diverse individuals. This will help you demonstrate your understanding and alignment with their values.
✨Showcase Your Empathy
During the interview, be ready to share examples of how you've effectively connected with clients in the past. Highlight your ability to create a supportive environment and how you’ve used 'The Power of a Good Conversation' to help clients feel heard and valued.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific client situations, especially high-risk calls. Think through your crisis management strategies and be prepared to discuss how you would assess and refer clients appropriately while maintaining confidentiality.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions that show your interest in the role and the company culture. Inquire about their training programmes, mentorship opportunities, or how they foster a diverse and inclusive workplace. This shows you’re not just interested in the job, but also in being part of their community.
