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- Tasks: Provide telephonic and video counselling, supporting clients through unique challenges.
- Company: Join WPO, a leading provider of holistic wellbeing solutions trusted by Fortune 500 companies.
- Benefits: Enjoy remote work, paid time off, wellness rewards, and professional development opportunities.
- Why this job: Make a real impact on people's lives while working in a supportive and inclusive environment.
- Qualifications: Must have a Master's degree in social work, counselling, or psychology with relevant experience.
- Other info: Work overnight shifts and be part of a diverse team committed to employee wellbeing.
The predicted salary is between 42000 - 66000 £ per year.
Who we are:
Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.
Current Opportunity: EAP Clinical Counsellor
Location: Ontario, Alberta, British Columbia and Quebec, Canada
Onsite/Hybrid/Remote: Remote
Shifts:Sun, Mon, Fri, Sat 6:00 pm-4:30 am EDT (overnight)
Salary: $66,000 a year
Years of experience: 1 year of direct counseling experience
What you will do:
Our EAP Counselors engage with participants over the phone, video, chat & email all while demonstrating what we call: The Power of a Good Conversation – creating a connection with the client to ensure they feel heard, supported, and cared for.
It’s difficult to describe an average day for our counsellors, as each caller presents with a unique set of challenges, and it would be from your clinical conversation that would help each person navigate a way forward. These short videos provide a good insight into what it’s like to be a counsellor here at Workplace Options: Being a Counsellor at WPO and Member Experience – The Power of a Good Conversation
If you are a mental health provider that wants to provide emotional support with a warm and empathic approach to people of all ages, cultures, and backgrounds from around the world, this is the role for you.
Responsibilities:
- Provide single session telephonic and videocounselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality.
- Assess clients thoroughly to ensure appropriateness for short-term counselling.
- Assess and manage high risk calls and working closely with individuals at risk.
- Appropriately refer clients to external resources or within WPO as part of our holistic approach.
- Collaboratively develop clear and concise treatment plans for clients.
- Maintain clear clinical and task-oriented documentation in case management system.
- Any additional tasks pertinent to the position, as deemed appropriate by management.
Qualifications/Skills:
To excel in this role, you will need the following qualifications and skills:
- Social worker, Counselor or Psychologist with accompanying Master’s degree
- Licensure or clinical certification preferred.
- Minimum 2 years direct client-contact providing counseling or mental health services
- Experience providing assessments and/or using clinical assessment tools.
- Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness,
- Integrative, Systemic counselling.
- Training in crisis intervention and supporting high risk clients beneficial.
- Ability to work with clients presenting with substance abuse, situations of crisis, mental health
- symptoms and/or family/relationship-related concerns impacting personal or work performance.
What we offer:
At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:
Paid Time Off, Life Insurance, Employer Pension Contribution, Travel Reimbursement, Extended healthcare, dental and vision benefits, Life insurance, AD&D and Long-term disability insurance, Monthly clinical supervision, Supervision stipend, Training/tuition reimbursement, Access to professional monthly clinical development webinars & professional development workshops, Gym Reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Mentorship Program, 24/7 support for risk calls, Employee exchange programme, Comprehensive training provided for this position.
At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.
We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.
For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered CareandThe WPO Global Experience
Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).
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EAP Clinical Counsellor (Overnight) employer: Workplace Options
Contact Detail:
Workplace Options Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EAP Clinical Counsellor (Overnight)
✨Tip Number 1
Familiarise yourself with the specific counselling modalities mentioned in the job description, such as Solution-Focused and CBT. Being able to discuss these approaches confidently during your interview will demonstrate your expertise and alignment with WPO's methods.
✨Tip Number 2
Highlight any experience you have with crisis intervention and managing high-risk clients. Prepare examples of situations where you've successfully navigated these challenges, as this will show your capability to handle the demands of the role.
✨Tip Number 3
Research WPO’s holistic approach to wellbeing and be ready to discuss how you can contribute to their mission. Understanding their values and demonstrating a shared commitment to employee wellbeing will set you apart from other candidates.
✨Tip Number 4
Prepare thoughtful questions about the team dynamics and support systems in place for counsellors at WPO. This shows your interest in the role and helps you assess if the company culture aligns with your professional values.
We think you need these skills to ace EAP Clinical Counsellor (Overnight)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in counselling, especially any direct client-contact roles. Emphasise your qualifications, such as your Master's degree and any licensure or clinical certifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for mental health and wellbeing. Mention specific experiences that demonstrate your ability to provide empathetic support and crisis management.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as experience with short-term counselling modalities, crisis intervention, and working with diverse populations.
Showcase Your Understanding of the Role: Demonstrate your understanding of the responsibilities of an EAP Clinical Counsellor. Reference the importance of maintaining client confidentiality and developing treatment plans tailored to individual needs.
How to prepare for a job interview at Workplace Options
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an EAP Clinical Counsellor. Familiarise yourself with the types of challenges clients may present and how to approach them with empathy and professionalism.
✨Demonstrate Your Skills
Be prepared to discuss your experience with various counselling modalities such as Solution-Focused, CBT, and Mindfulness. Highlight specific examples from your past work that showcase your ability to manage high-risk situations and provide effective support.
✨Showcase Your Communication Style
Since the role emphasises 'The Power of a Good Conversation', practice articulating your thoughts clearly and empathetically. Consider doing mock interviews to refine your conversational skills and ensure you can connect with clients effectively.
✨Research the Company Culture
Familiarise yourself with Workplace Options' commitment to employee wellbeing and diversity. Be ready to discuss how your values align with theirs and how you can contribute to fostering an inclusive environment.
