At a Glance
- Tasks: Assist clients by triaging calls and connecting them to the right resources.
- Company: Join a supportive team at Workplace Options, focused on wellbeing.
- Benefits: Enjoy gym reimbursements, tuition support, health insurance, and more.
- Other info: Remote or hybrid work options available, with comprehensive training provided.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication and customer service skills are essential.
The predicted salary is between 27000 - 27000 £ per year.
Current Opportunity: Customer Service/Triage Specialist
Must be UK based. Remote or hybrid depending on your proximity to our Ealing, London office.
What you will do
Workplace Options has an exciting opportunity for a Customer Service/Triage Specialist to join our Information team in the UK.
Our Customer Service/Triage Specialists provide personal and family assistance to members and their families.
Responsibilities
- Triaging client calls to the appropriate department: Counselling, Wellness, Financial and Legal.
- Researching and referring clients to various resources in the community depending on the client's situation.
- Cases may involve research on Education-College/Financial Aid, Tutoring Services, Public/Private Schools.
- Cases may require locating resources regarding Family Services-Adoption, Parenting Classes, Birthing Classes, Support Groups.
- Support provided may be related to Relocation Services-Apartments, Estate Agents, Subsidised Housing, Moving companies.
- Calls may be answered with regards to Social Services-Rental Assistance, Utility Assistance, Child Care Subsidy, Housing Subsidy and Financial planning.
- Any additional tasks pertinent to the position, as deemed appropriate by management.
- Required Skills
- Strong written and spoken communication skills.
- Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service.
- Proficient in conflict resolution skills.
- Ability to organise and prioritise effectively.
- Outstanding organisational, relationship building and interpersonal communication skills.
What we offer
At Workplace Options, we don't just deliver wellbeing services to our clients; we champion wellbeing for our employees too. Examples of our benefits include:
- Gym reimbursement
- Transport reimbursement
- Tuition reimbursement
- Permanent health insurance
- Life insurance
- Mentorship programme
- CPD training reimbursement
- EAP benefits
- Employee exchange programme
- Comprehensive training provided for this position
EEO Statement
At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination.
We understand that having a diverse organisation is only the beginning and it will require nurturing and care to thrive.
We will continue to take action to ensure we achieve equitable and measurable outcomes.
We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring.
By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.
Workplace Options collects and processes personal data in accordance with applicable data protection laws.
If you are a European job applicant, refer to our Privacy Notice for further details ().
Customer Service/Triage Specialist employer: Workplace Options
Workplace Options is an exceptional employer that prioritises the wellbeing of its employees, offering a range of competitive benefits such as gym and transport reimbursements, tuition assistance, and comprehensive training. With a strong commitment to diversity and inclusion, the company fosters a supportive work culture that encourages personal growth and collaboration, making it an ideal place for those seeking meaningful and rewarding employment in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service/Triage Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Workplace Options. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Workplace Options before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service/Triage Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Workplace Options:Your cover letter is your chance to shine! Tell us why you want to work at Workplace Options specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Workplace Options!
How to prepare for a job interview at Workplace Options
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
