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For Companies At a Glance
- Tasks: Engage with clients through various channels, providing emotional support and crisis management.
- Company: WPO is a leading provider of holistic wellbeing solutions, trusted by Fortune 500 companies.
- Benefits: Enjoy competitive salary, gym reimbursement, tuition support, and a commitment to employee wellbeing.
- Why this job: Make a real impact on people's lives while working in a diverse and inclusive environment.
- Qualifications: Master's degree in counselling and at least 2 years of direct client contact required.
- Other info: Hybrid role based in Sydney, offering a supportive and ethical workplace culture.
The predicted salary is between 42000 - 63000 £ per year.
Who we are:
Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.
Current opportunity: Clinical Counsellor
Location: Sydney, Australia
Hybrid
Full-Time
Salary: $75,000 AUD + competitive benefits offering
What you will do:
Workplace Options is seeking a qualified Clinical Counsellor to join our clinical team in Sydney, Australia.
Our Clinical Counsellors engage with participants over the phone, video, chat & email all while demonstrating what we call: The Power of a Good Conversation – creating a connection with the client to ensure they feel heard, supported, and cared for.
It\’s difficult to describe an average day for our counselors, as each caller presents with a unique set of challenges, and it would be from your clinical conversation that would help each person navigate a way forward. These short videos provide a good insight into what it\’s like to be a counsellor here at Workplace Options: Being a Counsellor at WPO and Member Experience – The Power of a Good Conversation
If you are a mental health provider that wants to provide emotional support with a warm and empathic approach to people of all ages, cultures, and backgrounds from around the world, this is the role for you.
Responsibilities:
- Provide single session telephonic and video counselling, in-the-moment support and crisis management in a supportive, ethical and professional manner while maintaining client-confidentiality.
- Assess clients thoroughly to ensure appropriateness for short-term counselling.
- Assess and manage high risk calls and work closely with individuals at risk.
- Appropriately refer clients to external resources or within WPO as part of our holistic approach.
- Collaboratively develop clear and concise treatment plans for clients.
- Maintain clear clinical and task-oriented documentation in case management system.
- Any additional tasks pertinent to the position, as deemed appropriate by clinical management.
Qualifications/Skills:
- Counsellor with accompanying Master\’s degree.
- Minimum 2 years direct client-contact providing counselling or mental health services (post-qualification).
- Must be registered with ACA/PACFA (counsellors)
- Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness, Integrative, Systemic counselling.
- Training in crisis intervention and supporting high risk clients beneficial.
- Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationship-related concerns impacting personal or work performance.
- Passionate about providing support to clients from anywhere in the world.
- Sensitive to our clients\’ culture and flexible in using a telephone interpreter if necessary.
- Proficient in using our various contact methods – phone, video, email, text and live chat.
What we offer:
At Workplace Options, we don\’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:
Superannuation, Workers Compensation, Military Leave, Long Service Leave, Community Service Leave, Gym reimbursement, Tuition reimbursement, EAP Support Services, Mentorship program, WPO Cares, Employee exchange programme, Comprehensive training provided for this position.
At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.
We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.
For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience
Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/). #J-18808-Ljbffr
Clinical Counsellor employer: Workplace Options
Contact Detail:
Workplace Options Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Counsellor
✨Tip Number 1
Familiarise yourself with the specific counselling modalities mentioned in the job description, such as Solution-Focused and CBT. Being able to discuss your experience with these approaches during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight any experience you have with crisis intervention and managing high-risk clients. Prepare examples of situations where you've successfully navigated these challenges, as this will show your capability to handle the demands of the position.
✨Tip Number 3
Research Workplace Options and their holistic approach to wellbeing. Understanding their values and mission will allow you to align your responses during interviews, showcasing that you're not just a fit for the role but also for the company culture.
✨Tip Number 4
Prepare to discuss your flexibility in using various communication methods like phone, video, and chat. Being proficient in these areas is crucial for the role, so be ready to share how you've effectively used them in past experiences.
We think you need these skills to ace Clinical Counsellor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Clinical Counsellor position. Understand the responsibilities and qualifications required, and think about how your experience aligns with them.
Tailor Your CV: Customise your CV to highlight relevant experience in counselling and mental health services. Emphasise your qualifications, such as your Master's degree and registration with ACA/PACFA, as well as any specific modalities you are trained in.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing emotional support and your ability to connect with clients. Use examples from your past experiences to demonstrate your skills in crisis management and client assessment.
Showcase Cultural Sensitivity: In your application, mention your ability to work with diverse populations and your sensitivity to cultural differences. Highlight any experience you have using interpreters or working with clients from various backgrounds.
How to prepare for a job interview at Workplace Options
✨Understand the Role
Make sure you have a clear understanding of what a Clinical Counsellor does at WPO. Familiarise yourself with their approach to counselling, especially 'The Power of a Good Conversation'. This will help you align your answers with their values during the interview.
✨Showcase Your Experience
Be prepared to discuss your previous counselling experience in detail. Highlight specific cases where you successfully managed high-risk situations or provided effective support using short-term modalities like CBT or Solution-Focused therapy.
✨Demonstrate Cultural Sensitivity
WPO values diversity and cultural sensitivity. Be ready to share examples of how you've worked with clients from various backgrounds and how you adapt your approach to meet their unique needs.
✨Prepare Questions
Have thoughtful questions ready for your interviewers. Inquire about their training programs, team dynamics, or how they measure success in client outcomes. This shows your genuine interest in the role and the organisation.
