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- Tasks: Engage with clients via phone, video, and chat to provide emotional support and crisis management.
- Company: WPO is a leading provider of holistic wellbeing solutions, trusted by Fortune 500 companies worldwide.
- Benefits: Enjoy remote work options, gym reimbursement, tuition reimbursement, and comprehensive training.
- Why this job: Make a real impact on people's lives while working in a supportive and inclusive environment.
- Qualifications: Must have a Level 4 diploma in Counselling and be registered with a regulatory body.
- Other info: Join a diverse team committed to employee wellbeing and personal growth.
The predicted salary is between 27000 - 30000 £ per year.
Who we are: Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.
Current opportunity: EAP Counsellor
Location: UK
Full-time/Part-time: Full-time (40 hours per week)
Shifts: Monday - Friday: 10am - 6:30pm
Salary: £27,000 - £30,000 gross per annum. The position also has a bonus structure and competitive benefits offering.
Onsite/Hybrid/Remote: Remote or hybrid depending on your proximity to our Ealing, London office.
What you will do: Our EAP Counsellors engage with participants over the phone, video, chat & email all while demonstrating what we call: The Power of a Good Conversation – creating a connection with the client to ensure they feel heard, supported, and cared for. It’s difficult to describe an average day for our counsellors, as each caller presents with a unique set of challenges, and it would be from your clinical conversation that would help each person navigate a way forward. If you are a mental health provider that wants to provide emotional support with a warm and empathic approach to people of all ages, cultures, and backgrounds from around the world, this is the role for you.
Responsibilities:
- Provide single session telephonic and video counselling, in-the-moment support and crisis management in a supportive, ethical and professional manner while maintaining client confidentiality.
- Assess clients thoroughly to ensure appropriateness for short-term counselling.
- Assess and manage high risk calls and work closely with individuals at risk.
- Appropriately refer clients to external resources or within WPO as part of our holistic approach.
- Collaboratively develop clear and concise treatment plans for clients.
- Maintain clear clinical and task-oriented documentation in case management system.
- Any additional tasks pertinent to the position, as deemed appropriate by management.
Qualifications/Skills:
- Minimum of a Level 4 diploma in Counselling.
- Full Registration with or member of a regulatory counselling body (BACP/BPS/UKCP/Other).
- Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness, Integrative, Systemic counselling.
- Training in crisis intervention and supporting high risk clients beneficial.
- Passionate about providing support to clients from anywhere in the world.
- Culturally sensitive to our clients and flexible using a telephonic interpreter as needed.
- Competent in using our various methods of contact – telephone, video, email, text and live chat.
- Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationship-related concerns impacting personal or work performance.
What we offer: At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:
- Gym reimbursement
- Transport reimbursement
- Tuition reimbursement
- Permanent health insurance
- Life insurance
- Clinical supervision
- Supervision stipend for those working towards accreditation
- 24/7 support for risk calls
- Mentorship programme
- CPD training reimbursement
- Access to professional monthly clinical development webinars & professional development workshops
- Accrediting body membership reimbursement
- EAP benefits
- Employee exchange programme
- Comprehensive training provided for this position.
At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes. We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.
Workplace Options collects and processes personal data in accordance with applicable data protection laws.
EAP Counsellor employer: Workplace Options, LLC
Contact Detail:
Workplace Options, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EAP Counsellor
✨Tip Number 1
Familiarise yourself with the specific counselling modalities mentioned in the job description, such as Solution-Focused and CBT. Being able to discuss your experience with these approaches during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight your experience in crisis intervention and working with high-risk clients. Prepare examples of situations where you've successfully managed such cases, as this will show your capability to handle the challenges of the EAP Counsellor position.
✨Tip Number 3
Emphasise your cultural sensitivity and adaptability when working with diverse clients. Be ready to share how you’ve effectively communicated with individuals from various backgrounds, as this aligns with WPO's commitment to inclusivity.
✨Tip Number 4
Prepare to discuss your approach to maintaining client confidentiality and ethical standards in your practice. This is crucial for the role, and demonstrating your understanding of these principles will set you apart from other candidates.
We think you need these skills to ace EAP Counsellor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the EAP Counsellor position. Understand the responsibilities and qualifications required, as this will help you tailor your application to highlight relevant experiences.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your counselling qualifications, experience with short-term modalities, and any relevant training in crisis intervention. Use specific examples to demonstrate your competencies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for mental health support and your understanding of the diverse needs of clients. Highlight your ability to create connections through effective communication and your commitment to maintaining client confidentiality.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the counselling field.
How to prepare for a job interview at Workplace Options, LLC
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an EAP Counsellor. Familiarise yourself with the types of challenges clients may present and think about how your experience aligns with providing support in these areas.
✨Demonstrate Empathy
During the interview, showcase your ability to connect with clients on an emotional level. Share examples from your past experiences where you successfully supported individuals through difficult times, highlighting your warm and empathic approach.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your crisis management skills and ability to handle high-risk calls. Prepare by thinking through various situations you might encounter and how you would respond effectively while maintaining client confidentiality.
✨Show Cultural Sensitivity
Given the diverse clientele, it's crucial to demonstrate your cultural sensitivity. Be ready to discuss how you adapt your counselling techniques to meet the needs of clients from different backgrounds, and mention any relevant training or experiences you've had.
