At a Glance
- Tasks: Troubleshoot tech issues and support major UK organisations in health and social care.
- Company: Workplace IT, a leader in co-managed IT services with a focus on digital safeguarding.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and customer satisfaction.
- Why this job: Join a dynamic team and make a real difference in the tech landscape of essential services.
- Qualifications: 3+ years in IT support, strong Microsoft 365 knowledge, and troubleshooting skills.
The predicted salary is between 30000 - 37500 £ per year.
Role: Second Line Service Desk Engineer
Salary: £30,000 to £37,500 per annum (DOE)
Location: Hybrid (Norfolk) | Minimum one anchor day per week in our King's Lynn office
Reporting To: Service Desk Team Lead
About Workplace IT
Workplace IT provides CAF Compliant Co-Managed IT Services and Digital Safeguarding to large Health, Social Care, Housing, Education, Charity and Public Sector organisations across the UK.
As a Second Line Service Desk Engineer, you will be responsible for troubleshooting and resolving technical issues across Microsoft 365, Entra ID, Intune, networking and end-user technologies. Working within our Service Desk team, you will support some of the UK's largest Health and Social Care organisations whilst delivering exceptional customer service and technical expertise.
Key Responsibilities
- Troubleshoot and resolve technical issues across Microsoft 365, Microsoft Entra ID, Intune and Azure environments.
- Support and administer Multi-Factor Authentication, Conditional Access and Microsoft security controls.
- Investigate and resolve Windows 11 workstation, laptop and mobile device issues.
- Configure and support Microsoft Intune, Windows Autopilot and endpoint management solutions.
- Diagnose and resolve wired and wireless networking issues.
- Configure and support routers, switches, firewalls and wireless access points.
- Collaborate with customer IT teams, third-party vendors and internal Workplace IT teams.
- Maintain accurate and detailed ticket updates within our service management platform.
- Follow agreed Service Level Agreements and customer processes.
- Work closely with Service Coordinators to manage ticket progression and client communication.
- Contribute to knowledge base articles, documentation and continuous service improvement initiatives.
Skills & Experience
- A minimum of three years' experience working within an MSP, Service Desk or IT Support environment.
- Strong knowledge of Microsoft 365 administration and troubleshooting.
- Experience supporting Microsoft Entra ID, Intune and endpoint management technologies.
- Good understanding of Multi-Factor Authentication, Conditional Access and Microsoft security solutions.
- Experience supporting Microsoft 365 Business Premium security technologies would be advantageous.
2nd Line Engineer in Norwich employer: Workplace IT Technologies
Workplace IT is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where innovation and collaboration thrive. With a focus on delivering vital IT services to the health and public sectors, employees enjoy the flexibility of home-based work while receiving competitive salaries and additional allowances for travel. Join us in making a meaningful impact across communities in North England and Scotland, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Engineer in Norwich
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Workplace IT Technologies values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Workplace IT Technologies might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Workplace IT Technologies!
✨Direct Apply to Workplace IT Technologies
Let's not forget to apply directly through the Workplace IT Technologies website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Engineer in Norwich
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Workplace IT Technologies.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Workplace IT Technologies. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Workplace IT Technologies
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
