IT Support Engineer in King's Lynn

We are seeking a Provisioning (Change Management) Service Desk Engineer to join our busy, dedicated Provisioning team. You will focus on client IT change requests ranging from password updates, user onboarding, and user offboarding to MDM profile configurations, device builds, and Subject Access Requests (SAR) ensuring absolute accuracy, consistency, and exceptional customer service.

You will manage a high volume of technical daily tickets, following detailed client processes and collaborating alongside internal client IT teams and external users. This is not a reactive First Line Helpdesk troubleshooting role; it suits a professional who thrives in a planned, measurable environment.

Role Overview:

• Execute user IT change requests including Microsoft 365, MFA, and Intune setups.
• Manage user creation, decommissioning, permissions, and password resets.
• Adhere to structured client procedures and update tickets in real time.
• Communicate clearly with end users by phone, email, and the ticketing system.
• Document ticket statuses and completed work in real time within our PSA (ConnectWise).
• Work collaboratively with the Provisioning Coordinator to manage ticket allocations.
• Identify and report process gaps to help improve workflows and documentation.
• Maintain consistent performance managing 20 to 30 change tickets per day.

What We’re Looking For:

• Good technical knowledge of Microsoft 365, MFA, Intune, and Windows 11.
• Experience executing device deployments using Microsoft Autopilot.
• Experience utilising Anti-Virus (Trend Micro), UniFi Wi-Fi, and Network Switches.
• Confident communicator with excellent written and verbal communication skills.
• Accurate, highly process-driven, and comfortable with repetitive, structured work.
• Proven experience working within an MSP or a multi-client IT environment is preferred.
• A reliable, resilient individual focused entirely on service excellence.

What We Offer:

• £27,000–£30,000 basic salary (DOE).
• 25 days annual leave plus UK bank holidays.
• Contributory pension scheme.
• Structured Personal Training Plan.
• Comprehensive Health Insurance (Medical, Dental, Optical).
• Hybrid working model (3 Days Office / 2 Days Home).
• Dedicated laptop and home-working hardware.
• Regular 1:1 progression reviews and performance feedback.
• Regular Team Socials.

Working Location:

• Based at the KLIC Innovation centre just off the A47 in King’s Lynn (PE30).
• This role requires three fixed anchor days per week in the King’s Lynn office to collaborate with the team.
• Additional days in the King’s Lynn office may be required for physical device builds based around customer demand.

Interview Process:

• 30-minute Microsoft Teams video interview.
• 60-minute face-to-face interview (King’s Lynn) with scenario testing.
• Enhanced DBS and background checks.

Induction:

• The successful candidate must be available to spend their first month in our King’s Lynn office to fully immerse themselves in the business, systems, and client processes.