At a Glance
- Tasks: Manage IT change requests and provide exceptional customer service in a healthcare setting.
- Company: Join a leading Managed Service Provider in the healthcare sector.
- Benefits: Competitive salary, 25 days leave, health insurance, and hybrid working model.
- Other info: Enjoy regular team socials and structured personal training for career growth.
- Why this job: Make a real difference in healthcare IT while developing your technical skills.
- Qualifications: Technical knowledge of Microsoft 365, Intune, and experience in an MSP environment.
We are seeking a Provisioning (Change Management) Service Desk Engineer to join our busy, dedicated Provisioning team. You will focus on client IT change requests ranging from password updates, user onboarding, and user offboarding to MDM profile configurations, device builds, and Subject Access Requests (SAR) ensuring absolute accuracy, consistency, and exceptional customer service.
You will manage a high volume of technical daily tickets, following detailed client processes and collaborating alongside internal client IT teams and external users. This is not a reactive First Line Helpdesk troubleshooting role; it suits a professional who thrives in a planned, measurable environment.
Role Overview:- Execute user IT change requests including Microsoft 365, MFA, and Intune setups.
- Manage user creation, decommissioning, permissions, and password resets.
- Adhere to structured client procedures and update tickets in real time.
- Communicate clearly with end users by phone, email, and the ticketing system.
- Document ticket statuses and completed work in real time within our PSA (ConnectWise).
- Work collaboratively with the Provisioning Coordinator to manage ticket allocations.
- Identify and report process gaps to help improve workflows and documentation.
- Maintain consistent performance managing 20 to 30 change tickets per day.
- Good technical knowledge of Microsoft 365, MFA, Intune, and Windows 11.
- Experience executing device deployments using Microsoft Autopilot.
- Experience utilising Anti-Virus (Trend Micro), UniFi Wi-Fi, and Network Switches.
- Confident communicator with excellent written and verbal communication skills.
- Accurate, highly process-driven, and comfortable with repetitive, structured work.
- Proven experience working within an MSP or a multi-client IT environment is preferred.
- A reliable, resilient individual focused entirely on service excellence.
- £27,000–£30,000 basic salary (DOE).
- 25 days annual leave plus UK bank holidays.
- Contributory pension scheme.
- Structured Personal Training Plan.
- Comprehensive Health Insurance (Medical, Dental, Optical).
- Hybrid working model (3 Days Office / 2 Days Home).
- Dedicated laptop and home-working hardware.
- Regular 1:1 progression reviews and performance feedback.
- Regular Team Socials.
- Based at the KLIC Innovation centre just off the A47 in King’s Lynn (PE30).
- This role requires three fixed anchor days per week in the King’s Lynn office to collaborate with the team.
- Additional days in the King’s Lynn office may be required for physical device builds based around customer demand.
- 30-minute Microsoft Teams video interview.
- 60-minute face-to-face interview (King’s Lynn) with scenario testing.
- Enhanced DBS and background checks.
- The successful candidate must be available to spend their first month in our King’s Lynn office to fully immerse themselves in the business, systems, and client processes.
IT Support Engineer employer: Workplace IT Technologies Ltd
At Workplace IT, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Our team enjoys a competitive salary, generous annual leave, and comprehensive health benefits, all while working in a collaborative environment at the innovative KLIC centre in King's Lynn. With structured training plans and regular performance reviews, we empower our employees to excel in their roles and contribute meaningfully to the healthcare sector.
Contact Details:
Workplace IT Technologies Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Workplace IT Technologies Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Workplace IT Technologies Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Workplace IT Technologies Ltd!
✨Direct Apply to Workplace IT Technologies Ltd
Let's not forget to apply directly through the Workplace IT Technologies Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Workplace IT Technologies Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Workplace IT Technologies Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Workplace IT Technologies Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
